Hello, I want to understand if the average time to close conversations report only counts emails received directly into hubspot or sent emails? Situation 1: We have a general inbox that our team works from but sometimes they have to use their Lire la suite

But how do we disable it altogether? We dont want our support inbox getting these email notifications

Hey So, I'm building my first Bot. I've asked the custoemr for thier name, how do I then add that to the flow there after so that I can make the converstaion personalised?

Hi everyone, is there a way I can create or configure my channel in Service Hub? so I can handle the complete conversation (create, update, close...). I have a chatbot on my platform and I want to use Hubspot inbox only when I need it such as a cust Lire la suite

Hubspot chat is only 2 ways (at the moment at least), do you know any integrations that would allow to have more than 2 people within the same chat conversation? I know Twillio and Zendesk Sunshine can do it but there's no integration with Hubspot. Lire la suite

In most email tools and the internet in general, you can use quotations or other tricks to narrow down search results. Hubspot's search function within inboxes seems virtually unable relative to something like gmail when you're trying to find an Lire la suite

We are looking for advice regarding best practice for handling tickets where the topic/issue, and therefore resolution, is common for multiple customers. Use case : an issue with out product occurs which impacts many or even all customers, so m Lire la suite

Hi, I'm trying to pull a report where we see the repartation of time chat starts during the day (8AM, 9AM, etc...) It doesn't seem possible to record the exact time as a property? Any way to do such report? Thanks David

Hiya passionate Hubspot peeps! I'm building out some of our support systems and processes in Hubspot from scratch so I wanted to check in with the community if there are best practices to operating in Service Hub? I'm aware of: - Setting da Lire la suite

When having trouble with hubspot, I can contact hubspot support which works superb with chosing a chat when available or creating a ticket. I would end up on a page where I can see all tickets created + the communication. Is it possible to have such Lire la suite

👋 Hi there, HubSpot Community! I'm Julia, a technical writer for the HubSpot Knowledge Base . I help curate content for our Sales Hub and Conversations tools. I want to share a tip about a cool feature that you can use with your live chats. Lire la suite

When using the Book a meeting bot action , the bot will ask the visitor a few questions to help facilitate a meeting booking. However, meetings links with custom form fields cannot collect answers from customer responses through the chat Lire la suite