Hello, I want to understand if the average time to close conversations report only counts emails received directly into hubspot or sent emails? Situation 1: We have a general inbox that our team works from but sometimes they have to use their Leer más
Hi @MSuarez6 ,
Situation 1: I'm not 100% sure on this but I would say no, that email conversation in which the inbox was CC'd would not count ...Leer más
Hey So, I'm building my first Bot. I've asked the custoemr for thier name, how do I then add that to the flow there after so that I can make the converstaion personalised?
No problem! And yes — you will definitely want to have the contact created first. I usually collect email address in the first chatbot question since...Leer más
Hi everyone, is there a way I can create or configure my channel in Service Hub? so I can handle the complete conversation (create, update, close...). I have a chatbot on my platform and I want to use Hubspot inbox only when I need it such as a cust Leer más
Hi, @kvlschaefer I'm referring to having my own inbox channel (my chatbot service) as my platform is already integrated with Whatsapp, Messeng...Leer más
Hubspot chat is only 2 ways (at the moment at least), do you know any integrations that would allow to have more than 2 people within the same chat conversation? I know Twillio and Zendesk Sunshine can do it but there's no integration with Hubspot. Leer más
@STrudeau so interesting! Thanks for the tag @kvlschaefer . Like @Jnix284 I started in the home space back in the beginning of my marketing - at...Leer más
In most email tools and the internet in general, you can use quotations or other tricks to narrow down search results. Hubspot's search function within inboxes seems virtually unable relative to something like gmail when you're trying to find an Leer más
Hi @drafeedie I have also found the inbox search to be somewhat frustrating because it can show very broad results.
One thing I recommend is ...Leer más
We are looking for advice regarding best practice for handling tickets where the topic/issue, and therefore resolution, is common for multiple customers. Use case : an issue with out product occurs which impacts many or even all customers, so m Leer más
Hi @CGoodwinOlsen , You are correct that using marketing email based off of a list would not associate back to the ticket, nor would replies go...Leer más
Hi, I'm trying to pull a report where we see the repartation of time chat starts during the day (8AM, 9AM, etc...) It doesn't seem possible to record the exact time as a property? Any way to do such report? Thanks David
Hi @dmattauch , HubSpot stores this information but does not make it available within the reporting tool. You can however access it via exportin...Leer más
Hiya passionate Hubspot peeps! I'm building out some of our support systems and processes in Hubspot from scratch so I wanted to check in with the community if there are best practices to operating in Service Hub? I'm aware of: - Setting da Leer más
Hi @BryceChee , Apart from managing your ticket system through HubSpot, you can create a Knowledge base for your website visitors and also an inte...Leer más
When having trouble with hubspot, I can contact hubspot support which works superb with chosing a chat when available or creating a ticket. I would end up on a page where I can see all tickets created + the communication. Is it possible to have such Leer más
👋 Hi there, HubSpot Community! I'm Julia, a technical writer for the HubSpot Knowledge Base . I help curate content for our Sales Hub and Conversations tools. I want to share a tip about a cool feature that you can use with your live chats. Leer más
When using the Book a meeting bot action , the bot will ask the visitor a few questions to help facilitate a meeting booking. However, meetings links with custom form fields cannot collect answers from customer responses through the chat Leer más
Unfortunately still neither of these workarounds are whole solutions. Approach 1 means that neither of the optional field captures will get asked...Leer más