Hello, I want to understand if the average time to close conversations report only counts emails received directly into hubspot or sent emails? Situation 1: We have a general inbox that our team works from but sometimes they have to use their Beitrag ansehen
Hi @MSuarez6 ,
Situation 1: I'm not 100% sure on this but I would say no, that email conversation in which the inbox was CC'd would not count ...Beitrag ansehen
Hi @RKumar29 ,
Thanks for reaching out to the Community!
Every user who has been given access to a Conversations Inbox will have their o...Beitrag ansehen
Hey So, I'm building my first Bot. I've asked the custoemr for thier name, how do I then add that to the flow there after so that I can make the converstaion personalised?
No problem! And yes — you will definitely want to have the contact created first. I usually collect email address in the first chatbot question since...Beitrag ansehen
Hi everyone, is there a way I can create or configure my channel in Service Hub? so I can handle the complete conversation (create, update, close...). I have a chatbot on my platform and I want to use Hubspot inbox only when I need it such as a cust Beitrag ansehen
Hi, @kvlschaefer I'm referring to having my own inbox channel (my chatbot service) as my platform is already integrated with Whatsapp, Messeng...Beitrag ansehen
Hubspot chat is only 2 ways (at the moment at least), do you know any integrations that would allow to have more than 2 people within the same chat conversation? I know Twillio and Zendesk Sunshine can do it but there's no integration with Hubspot. Beitrag ansehen
@STrudeau so interesting! Thanks for the tag @kvlschaefer . Like @Jnix284 I started in the home space back in the beginning of my marketing - at...Beitrag ansehen
In most email tools and the internet in general, you can use quotations or other tricks to narrow down search results. Hubspot's search function within inboxes seems virtually unable relative to something like gmail when you're trying to find an Beitrag ansehen
Hi @drafeedie I have also found the inbox search to be somewhat frustrating because it can show very broad results.
One thing I recommend is ...Beitrag ansehen
We are looking for advice regarding best practice for handling tickets where the topic/issue, and therefore resolution, is common for multiple customers. Use case : an issue with out product occurs which impacts many or even all customers, so m Beitrag ansehen
Hi @CGoodwinOlsen , You are correct that using marketing email based off of a list would not associate back to the ticket, nor would replies go...Beitrag ansehen
Hi, I'm trying to pull a report where we see the repartation of time chat starts during the day (8AM, 9AM, etc...) It doesn't seem possible to record the exact time as a property? Any way to do such report? Thanks David
Hi @dmattauch , HubSpot stores this information but does not make it available within the reporting tool. You can however access it via exportin...Beitrag ansehen
Hiya passionate Hubspot peeps! I'm building out some of our support systems and processes in Hubspot from scratch so I wanted to check in with the community if there are best practices to operating in Service Hub? I'm aware of: - Setting da Beitrag ansehen
Hi @BryceChee , Apart from managing your ticket system through HubSpot, you can create a Knowledge base for your website visitors and also an inte...Beitrag ansehen
When having trouble with hubspot, I can contact hubspot support which works superb with chosing a chat when available or creating a ticket. I would end up on a page where I can see all tickets created + the communication. Is it possible to have such Beitrag ansehen
👋 Hi there, HubSpot Community! I'm Julia, a technical writer for the HubSpot Knowledge Base . I help curate content for our Sales Hub and Conversations tools. I want to share a tip about a cool feature that you can use with your live chats. Beitrag ansehen
When using the Book a meeting bot action , the bot will ask the visitor a few questions to help facilitate a meeting booking. However, meetings links with custom form fields cannot collect answers from customer responses through the chat Beitrag ansehen
Unfortunately still neither of these workarounds are whole solutions. Approach 1 means that neither of the optional field captures will get asked...Beitrag ansehen