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mccormack on May 02, 2024
The documentation provided by the Knowledge Base Move an inbox channel and chatflows to help desk ( fails to mention the form on the Customer Portal to create tickets. ⚠️ HubSpot does not migrate completely the form and will cau read more
Community Manager
May 03, 2024 02:42
Hi @mccormack , I hope that you are well! Thank you so much for sharing this tip with the Community! I will also share your valuable feedback more
LFenton20 on February 08, 2024
Is there a way for attach a personal gmail account so that other users can see my inbox? We deal with extremely timely and important requests that would usually go through a shared inbox we have connected to Hubspot. However, these requests are read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
February 08, 2024 08:57
Hi @LFenton20 , If your personal email is connected to HubSpot , then replies to your emails will show up in records in HubSpot . There is more
mathieud on February 01, 2024
Hello folks, I want to connect an inbound email address to an inbox. Since our emails are managed on google workspace, it seems I need to create a mail account on google side and connect the channel(inbox) to it. I remember vaguely that ano read more
1 upvote
1 Reply
Most Valuable Member | Elite Partner
February 01, 2024 13:01
Hi @mathieud happy to help with your questions. You will need a dedicated account email on the Gmail side, any alias options don't work as a more
OBrungot on January 04, 2024
Does anyone else have this issue, when using email forwarding, that the original sender of the email is not set as the associated company? It is my own company, which forwards email to Hubspot that get's associated. I've enabled the "Choose ori read more
0 upvote
5 Replies
March 12, 2024 16:56
The community and support for this issue is really below what I would expect from HubSpot. Clearly this is not a suitable platform for my need. I more
ClemensSch on July 10, 2023
Hi, We are trying to add our forwarding email to Google Groups, as described here ( and read more
0 upvote
7 Replies
Community Manager
July 20, 2023 15:29
Hi @ClemensSch , Thanks for your feedback and for explaining how you solved this. Since this issue is not related to HubSpot, I'm not sure more
VisualTargets on June 06, 2023
My clients are getting email bouncebacks to my email address, and my email hosting company has sent me this to do - I don't know how: Thank you for your time on the phone today, the Level 2 Tech Support team has suggested adding " graeme@visualtarg read more
0 upvote
1 Reply
Community Manager
June 06, 2023 16:44
Hello @VisualTargets thank you for posting in our Community! I want to share some resources that explain more about the bouncing process: more
DKhan on December 06, 2022
Hi...! I have an external Affiliate website. How can I add customer chat live on my website?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
December 06, 2022 11:42
Hi @DKhan , You can create a live chat on your website by following these steps: more
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