Hi all!
TL;DR:
- How to use the AI flow as out-of-hours support
- How to create a support ticket if the AI can't help?
I'm re-building our chatflow to utilise the AI Chatbot feature. To begin with, we'd like to use it for out-of-hour read more
Hi @pergranqvist ,
It looks like you will need to create a chat flow with live chat. Then, you'll go to Breeze > Customer Agent. From there...read more
Hey everyone, I'm excited to try out the HubSpot AI chatbot but I noticed it only accepts training data through URLs. What's the best way to add data from Word documents, PDFs, or Excel files for the chatbot? Do I need to put that data on a web read more
Hi @Matt-B ,
For now, the AI chatbot is limited to Knowledge Base articles and publicly available URLs. As part of that, publicly hosted pdf s...read more
Is there a way to hide the default show/hide chat widget button. I want to replace it with another button that triggers on click: window . HubSpotConversations . widget . open (); window . HubSpotConversations . widget . clos read more
@PamCotton is right, you can manage the chat widget without needing to use CSS. @JLanda7 @MCroft9 , here are the JavaScript code snippets t...read more
I need to inform logged in users about our new terms and conditions. I built out two methods - a chatflow and a CTA banner. The CTA is the preferred method but it wouldn't hurt to learn how to achive it with the chatflow as well. Chatflow: How read more
@SOgunleye this is an interesting challenge, I'm not sure it's possible with chatflows - there aren't workflow triggers based on chatflow interacat...read more
First - the wordpress plugin does not actually create or control anything. It embeds the hubspot tracking code on your wordpress site and gives you a...read more
Hi, Can we use multial chatflows from different domains with one inbox ? For example we have multipal websites e.g abc.uk , xyx.uk and def.com , Can we manage chatlfows from all these in one inbox ? Can we simple add same chat trackng code on all read more
After the link is clicked, is there a way to specify the Chatflow you want to launch for example, if we are looking to launch a bot focused on qualifying leads, and getting them to book a demo?
Hi @petersherlock93 ,
Thanks for reaching out to the Community!
I moved your reply to a new post to ensure your question gets visibility am...read more
Hey @HOstrowski this isn't currently available in chatbots, but there is an open feature request for this! I'd definitely advise giving an upvote a...read more
Hey So, I'm building my first Bot. I've asked the custoemr for thier name, how do I then add that to the flow there after so that I can make the converstaion personalised?
No problem! And yes — you will definitely want to have the contact created first. I usually collect email address in the first chatbot question since...read more
Hi everyone, Hope you all are having a great day! Right now, our chat asks for someone's first name, last name and email address, and records that contact information within their profile. I wanted to check to see if anyone had a list of bes read more
Hey @sam_sottosanto , thanks for reaching out! This is a great question.
I think that it partially depends on what information you're asking f...read more