Hello! I have an issue where, before the bot assigns the chat to a team member, it addresses the chatter by the first name they provided, using the First Name token. No matter what I do, there is an extra space between the First Name and the excla read more
Two things: there's an extra space in the template that's still there, or someone's entering in a space after their name. Can you share a link to the...read more
Hi all! I'd like to create Customer Agent (AI chat) that won't be assigned to any live agent in case the AI doesn't know the answer. The conversation should end with a message advising the customer to contact us at given email address. I know that read more
Hey @stepanhorky , thank you for posting in our Community!
Currently, HubSpot doesn’t have a built-in way to close chats when no live agent ...read more
Hello, I'm trying to add an AI Chatbot as shows in this video: https://www.youtube.com/watch?v=y12uwgcXDyE However, I can't see "AI Chatbot" under the Automation menu. Is it limited to paid plans? In the video, it seems as an option for the fre read more
Hey @Sidharta and @TomM2 , thanks for your patience as I was checking on this for you! For that, you'll need to go to " Breeze ", then " Over...read more
Hi all!
TL;DR:
- How to use the AI flow as out-of-hours support
- How to create a support ticket if the AI can't help?
I'm re-building our chatflow to utilise the AI Chatbot feature. To begin with, we'd like to use it for out-of-hour read more
Hi @pergranqvist ,
It looks like you will need to create a chat flow with live chat. Then, you'll go to Breeze > Customer Agent. From there...read more
Hey everyone, I'm excited to try out the HubSpot AI chatbot but I noticed it only accepts training data through URLs. What's the best way to add data from Word documents, PDFs, or Excel files for the chatbot? Do I need to put that data on a web read more
Hi @Matt-B ,
For now, the AI chatbot is limited to Knowledge Base articles and publicly available URLs. As part of that, publicly hosted pdf s...read more
Is there a way to hide the default show/hide chat widget button. I want to replace it with another button that triggers on click: window . HubSpotConversations . widget . open (); window . HubSpotConversations . widget . clos read more
@PamCotton is right, you can manage the chat widget without needing to use CSS. @JLanda7 @MCroft9 , here are the JavaScript code snippets t...read more
I need to inform logged in users about our new terms and conditions. I built out two methods - a chatflow and a CTA banner. The CTA is the preferred method but it wouldn't hurt to learn how to achive it with the chatflow as well. Chatflow: How read more
@SOgunleye this is an interesting challenge, I'm not sure it's possible with chatflows - there aren't workflow triggers based on chatflow interacat...read more
First - the wordpress plugin does not actually create or control anything. It embeds the hubspot tracking code on your wordpress site and gives you a...read more
Hi, Can we use multial chatflows from different domains with one inbox ? For example we have multipal websites e.g abc.uk , xyx.uk and def.com , Can we manage chatlfows from all these in one inbox ? Can we simple add same chat trackng code on all read more
After the link is clicked, is there a way to specify the Chatflow you want to launch for example, if we are looking to launch a bot focused on qualifying leads, and getting them to book a demo?
Hi @petersherlock93 ,
Thanks for reaching out to the Community!
I moved your reply to a new post to ensure your question gets visibility am...read more