Hello! I have an issue where, before the bot assigns the chat to a team member, it addresses the chatter by the first name they provided, using the First Name token. No matter what I do, there is an extra space between the First Name and the excla read more

Hi all! I'd like to create Customer Agent (AI chat) that won't be assigned to any live agent in case the AI doesn't know the answer. The conversation should end with a message advising the customer to contact us at given email address. I know that read more

Hello, I'm trying to add an AI Chatbot as shows in this video: https://www.youtube.com/watch?v=y12uwgcXDyE However, I can't see "AI Chatbot" under the Automation menu. Is it limited to paid plans? In the video, it seems as an option for the fre read more

Hi all! TL;DR: - How to use the AI flow as out-of-hours support - How to create a support ticket if the AI can't help? I'm re-building our chatflow to utilise the AI Chatbot feature. To begin with, we'd like to use it for out-of-hour read more

Hi everyone! Does anyone know how can I make the hubspot chat open in full page in desktop view same in mobile? Thanks!

Hey everyone, I'm excited to try out the HubSpot AI chatbot but I noticed it only accepts training data through URLs. What's the best way to add data from Word documents, PDFs, or Excel files for the chatbot? Do I need to put that data on a web read more

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Is there a way to hide the default show/hide chat widget button. I want to replace it with another button that triggers on click: window . HubSpotConversations . widget . open (); window . HubSpotConversations . widget . clos read more

I need to inform logged in users about our new terms and conditions. I built out two methods - a chatflow and a CTA banner. The CTA is the preferred method but it wouldn't hurt to learn how to achive it with the chatflow as well. Chatflow: How read more

Is there a way to change colour opacity on the chat bot icon word press plugin for both desktop and mobile?

Hi, Can we use multial chatflows from different domains with one inbox ? For example we have multipal websites e.g abc.uk , xyx.uk and def.com , Can we manage chatlfows from all these in one inbox ? Can we simple add same chat trackng code on all read more

After the link is clicked, is there a way to specify the Chatflow you want to launch for example, if we are looking to launch a bot focused on qualifying leads, and getting them to book a demo?