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Solved
hubcat on June 02, 2025
Hello! I have an issue where, before the bot assigns the chat to a team member, it addresses the chatter by the first name they provided, using the First Name token. No matter what I do, there is an extra space between the First Name and the excla read more
0 upvote
4 Replies
Accepted solution
Top Contributor | Partner
June 03, 2025 07:45
Two things: there's an extra space in the template that's still there, or someone's entering in a space after their name. Can you share a link to the...read more
Solved
stepanhorky on February 13, 2025
Hi all! I'd like to create Customer Agent (AI chat) that won't be assigned to any live agent in case the AI doesn't know the answer. The conversation should end with a message advising the customer to contact us at given email address. I know that read more
1 upvote
1 Reply
Accepted solution
HubSpot Alumni
February 13, 2025 18:11
Hey @stepanhorky , thank you for posting in our Community! Currently, HubSpot doesn’t have a built-in way to close chats when no live agent ...read more
Solved
Sidharta on November 16, 2024
Hello, I'm trying to add an AI Chatbot as shows in this video: https://www.youtube.com/watch?v=y12uwgcXDyE However, I can't see "AI Chatbot" under the Automation menu. Is it limited to paid plans? In the video, it seems as an option for the fre read more
0 upvote
10 Replies
Accepted solution
Community Manager
November 22, 2024 10:53
Hey @Sidharta and @TomM2 , thanks for your patience as I was checking on this for you! For that, you'll need to go to " Breeze ", then " Over...read more
Solved
pergranqvist on September 05, 2024
Hi all! TL;DR: - How to use the AI flow as out-of-hours support - How to create a support ticket if the AI can't help? I'm re-building our chatflow to utilise the AI Chatbot feature. To begin with, we'd like to use it for out-of-hour read more
Accepted solution
Top Contributor | Gold Partner
October 08, 2024 15:39
Hi @pergranqvist , It looks like you will need to create a chat flow with live chat. Then, you'll go to Breeze > Customer Agent. From there...read more
JLanda7 on August 01, 2024
Hi everyone! Does anyone know how can I make the hubspot chat open in full page in desktop view same in mobile? Thanks!
0 upvote
1 Reply
Participant
August 02, 2024 05:38
Hi @JLanda7 , To make the HubSpot chat widget open in full-page mode on the desktop, you can do this, 1. Go to Settings > Inbox & Help De...read more
Solved
Matt-B on July 17, 2024
Hey everyone, I'm excited to try out the HubSpot AI chatbot but I noticed it only accepts training data through URLs. What's the best way to add data from Word documents, PDFs, or Excel files for the chatbot? Do I need to put that data on a web read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
July 17, 2024 01:29
Hi @Matt-B , For now, the AI chatbot is limited to Knowledge Base articles and publicly available URLs. As part of that, publicly hosted pdf s...read more
Solved
alex_myaskai on June 13, 2024
Let us know what you think of our HubSpot integration, and please get in touch with any feedback or issues: https://myaskai.com/
0 upvote
2 Replies
Accepted solution
Member
June 13, 2024 08:48
Thanks! You can see more info here: https://myaskai.com/ai-live-chat-integration-apps/hubspot
Solved
JLanda7 on June 06, 2024
Is there a way to hide the default show/hide chat widget button. I want to replace it with another button that triggers on click: window . HubSpotConversations . widget . open (); window . HubSpotConversations . widget . clos read more
2 upvotes
4 Replies
Accepted solution
Contributor
July 29, 2024 22:46
@PamCotton is right, you can manage the chat widget without needing to use CSS. @JLanda7 @MCroft9 , here are the JavaScript code snippets t...read more
Solved
SOgunleye on January 22, 2024
I need to inform logged in users about our new terms and conditions. I built out two methods - a chatflow and a CTA banner. The CTA is the preferred method but it wouldn't hurt to learn how to achive it with the chatflow as well. Chatflow: How read more
0 upvote
1 Reply
Accepted solution
Hall of Famer
January 22, 2024 19:56
@SOgunleye this is an interesting challenge, I'm not sure it's possible with chatflows - there aren't workflow triggers based on chatflow interacat...read more
Solved
bujo999 on November 09, 2023
Is there a way to change colour opacity on the chat bot icon word press plugin for both desktop and mobile?
0 upvote
1 Reply
Accepted solution
Key Advisor
November 09, 2023 07:39
First - the wordpress plugin does not actually create or control anything. It embeds the hubspot tracking code on your wordpress site and gives you a...read more
Solved
Rajoka on August 27, 2023
Hi, Can we use multial chatflows from different domains with one inbox ? For example we have multipal websites e.g abc.uk , xyx.uk and def.com , Can we manage chatlfows from all these in one inbox ? Can we simple add same chat trackng code on all read more
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
August 30, 2023 11:49
Happy to assist @Rajoka ! If my replies helped you, you can help me by scrolling up and accepting my replies as solutions. I'd appreciate it!
petersherlock93 on July 27, 2023
After the link is clicked, is there a way to specify the Chatflow you want to launch for example, if we are looking to launch a bot focused on qualifying leads, and getting them to book a demo?
0 upvote
1 Reply
Community Manager
July 28, 2023 09:31
Hi @petersherlock93 , Thanks for reaching out to the Community! I moved your reply to a new post to ensure your question gets visibility am...read more
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