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Tips, Tricks & Best Practices

Pesquise soluções em Tips, Tricks & Best Practices ou faça uma pergunta

CUras on Julho 11, 2024

Our phone number - Company name

Hi, Some of our phone numbers are being marked as "likely spam". How can we remove that and also have our company name displayed.

Responder Calling

0 avaliações positivas

14 Respostas

JSax

Membro

Novembro 13, 2024 11:39

Hi there, can you elaborate on this fix or send a DM, please? Thank you.

Solucionado

drafeedie on Maio 16, 2024

Inbound Calls to Zoom VOIP

We have installed the Zoom Phone integration through Hubspot market place. Is it possible to get in-browswer notifications when an inbound call is received in to the office? Ideally, it would search the hubspot database and pull up the contact with Leia mais

Responder Calling Enterprise

0 avaliações positivas

4 Respostas

Solução Aceita

DianaGomez

Gerente da Comunidade

Maio 17, 2024 09:39

Hi @drafeedie , Thanks for reaching out to the Community! Just to confirm, are you referring to this integration ? If that is the ...Leia mais

Solucionado

Peter__Jones on Maio 04, 2024

Call Centre Reporting - is it possible?

Hello HubSpot Hive Mind, I am looking for a way to connect a customer service team via a phone system, to HubSpot. They use RingCentral currently, independently of HubSpot, and while there is an integration available, reviews are worrying and we Leia mais

Responder Calling Integrations Reports Service

0 avaliações positivas

2 Respostas

Solução Aceita

danmoyle

Participante de valor | Parceiro Elite

Maio 07, 2024 08:54

Hey there @Peter__Jones . Great questions. I don't a 1-for-1 answer for each question, but when I looked into some of the reporting in HubSpot, I do...Leia mais

Solucionado

JTurner84 on Abril 11, 2024

Creating a ticket from an Inbound RingCentral Call

Hi! I set up a workflow using the "Has Completed: Call Ended" Trigger to create a new ticket when a VM is left. I was wondering if these triggers only pull from the hubspot phone system properties and does not work with Rincentral? if anyone has Leia mais

Responder Calling Tickets Workflows

0 avaliações positivas

3 Respostas

Solução Aceita

DianaGomez

Gerente da Comunidade

Abril 12, 2024 07:09

Hi @JTurner84 , Thanks for reaching out to the Community! Just to confirm, are you using the integration between HubSpot and Ringcentral?...Leia mais

MLEHEC on Julho 07, 2023

RingOver integration

Hi! I've connected my RingOver app to Hubspot, but I can't seem to see the logs of all my calls into Hubspot, the only thing that I get is the missed calls that are registered as new tickets. Is there a way for me to : i/ log all calls on Hubsp Leia mais

Responder Calling

0 avaliações positivas

1 Respostas

kvlschaefer

Gerente da Comunidade

Julho 10, 2023 07:58

Hi @MLEHEC , Thanks for reaching out to the Community! I wanted to share this Ringover setup guide and the app listing page which h...Leia mais

tZhou6 on Março 22, 2023

free/starter version for call transcription and view

Hi community, I would like to know if I use the free/starter version of Hubspot integrated with softphone tools such as Aircall or Justcall, is the call transcription available for me?

Responder Calling FREE Starter

0 avaliações positivas

1 Respostas

PamCotton

Gerente da Comunidade

Março 22, 2023 17:31

Hello @tZhou6 , thank you for posting in our Community! Currently, any user who is recording calls made from HubSpot can review and coach on th...Leia mais

Solucionado

drafeedie on Janeiro 19, 2023

Servicing customers via text messages

We'd like to offer customers the ability to text message us for routine customer service, but want this pulled into service tickets just as an email inquiry. In addition, we'd love to incorporate some functionality into our VOIP / Phone service Leia mais

Responder Calling Integrations Professional Service

0 avaliações positivas

1 Respostas

Solução Aceita

christopher-RVO

Conselheiro(a) de destaque | Parceiro Diamante

Janeiro 19, 2023 12:44

@drafeedie I am a big fan of Kixie personally, it's a great all in one provider for both calling and texting and has the functionality mentioned a...Leia mais

kvlschaefer on Junho 09, 2022

Inbound Calling for Customer Support and Customer Service Teams ‌🖥‌‌🎧‌

Hey Community, How do you approach your customer service or customer support strategy? Do you have a single support channel or a multi-support channel? Regardless of the stage, you’re at or the size of your business, an inbound calling cha Leia mais

Responder Calling Enterprise Professional Starter

7 avaliações positivas

7 Respostas

kvlschaefer

Gerente da Comunidade

Outubro 31, 2022 10:43

Hi @NDemir2 , You're welcome! Have you tried out the steps in this set-up calling on HubSpot guide ? Thank you, Kristen

kvlschaefer on Junho 02, 2022

Getting Started with Call Transcription & Coaching - Service Hub 📞

Hey Community, Have you ever ended a phone call with a customer and tried to remember the issue they described to you? Or maybe are wondering if you could have used a better soundbite? Or perhaps you’re trying to make sense of your case not Leia mais

Responder Best Practices Calling Enterprise Getting Started Professional

3 avaliações positivas

3 Respostas

MiaSrebrnjak

Gerente da Comunidade

Junho 03, 2022 05:33

Thank you for your comment @Mike_Eastwood ! I wish you a successful and exiciting June! 🙂

kvlschaefer on Maio 19, 2022

What’s New in Service Hub Professional - May 2022

Hey Community, Did you know that Service Hub Professional recently introduced three new features : Playbooks Call transcription and Coaching Inbound calling. Building a customer service department takes time, dedicatio Leia mais

Responder Announcement Calling Playbooks Professional Service

9 avaliações positivas

3 Respostas

JSC

Top colaborador(a) | Parceiro Diamante

Maio 23, 2022 03:43

Hi ! I'm waiting for Inbound calling to be available in Europe to test it out ! 😉 I also noticed some improvements ideas for the Service H...Leia mais

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