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JTurner84 le Avril 11, 2024
Hi! I set up a workflow using the "Has Completed: Call Ended" Trigger to create a new ticket when a VM is left. I was wondering if these triggers only pull from the hubspot phone system properties and does not work with Rincentral? if anyone has Lire la suite
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Participant
Avril 12, 2024 13:22
Diana! Thank you for the info here. We are using the Ringcentral (built by Ringcentral) app in hubspot. I have a couple of calls on the "Calls" se...Lire la suite
MLEHEC le Juillet 07, 2023
Hi! I've connected my RingOver app to Hubspot, but I can't seem to see the logs of all my calls into Hubspot, the only thing that I get is the missed calls that are registered as new tickets. Is there a way for me to : i/ log all calls on Hubsp Lire la suite
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1 Réponse
Gestionnaire de communauté
Juillet 10, 2023 07:58
Hi @MLEHEC , Thanks for reaching out to the Community! I wanted to share this Ringover setup guide and the app listing page which h...Lire la suite
tZhou6 le Mars 22, 2023
Hi community, I would like to know if I use the free/starter version of Hubspot integrated with softphone tools such as Aircall or Justcall, is the call transcription available for me?
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Gestionnaire de communauté
Mars 22, 2023 17:31
Hello @tZhou6 , thank you for posting in our Community! Currently, any user who is recording calls made from HubSpot can review and coach on th...Lire la suite
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drafeedie le Janvier 19, 2023
We'd like to offer customers the ability to text message us for routine customer service, but want this pulled into service tickets just as an email inquiry. In addition, we'd love to incorporate some functionality into our VOIP / Phone service Lire la suite
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Accepted Solution
Conseiller clé | Partenaire solutions Diamond
Janvier 19, 2023 12:44
@drafeedie I am a big fan of Kixie personally, it's a great all in one provider for both calling and texting and has the functionality mentioned a...Lire la suite
kvlschaefer le Juin 09, 2022
Hey Community, How do you approach your customer service or customer support strategy? Do you have a single support channel or a multi-support channel? Regardless of the stage, you’re at or the size of your business, an inbound calling cha Lire la suite
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Gestionnaire de communauté
Octobre 31, 2022 10:43
Hi @NDemir2 , You're welcome! Have you tried out the steps in this set-up calling on HubSpot guide ? Thank you, Kristen
kvlschaefer le Juin 02, 2022
Hey Community, Have you ever ended a phone call with a customer and tried to remember the issue they described to you? Or maybe are wondering if you could have used a better soundbite? Or perhaps you’re trying to make sense of your case not Lire la suite
Gestionnaire de communauté
Juin 03, 2022 05:33
Thank you for your comment @Mike_Eastwood ! I wish you a successful and exiciting June! 🙂
kvlschaefer le Mai 19, 2022
Hey Community, Did you know that Service Hub Professional recently introduced three new features : Playbooks Call transcription and Coaching Inbound calling. Building a customer service department takes time, dedicatio Lire la suite
JSC
Contributeur de premier rang | Partenaire solutions Diamond
Mai 23, 2022 03:43
Hi ! I'm waiting for Inbound calling to be available in Europe to test it out ! 😉 I also noticed some improvements ideas for the Service H...Lire la suite
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