We have installed the Zoom Phone integration through Hubspot market place. Is it possible to get in-browswer notifications when an inbound call is received in to the office? Ideally, it would search the hubspot database and pull up the contact with read more
Hello HubSpot Hive Mind, I am looking for a way to connect a customer service team via a phone system, to HubSpot. They use RingCentral currently, independently of HubSpot, and while there is an integration available, reviews are worrying and we read more
Hey there @Peter__Jones . Great questions. I don't a 1-for-1 answer for each question, but when I looked into some of the reporting in HubSpot, I do...read more
Hi! I set up a workflow using the "Has Completed: Call Ended" Trigger to create a new ticket when a VM is left. I was wondering if these triggers only pull from the hubspot phone system properties and does not work with Rincentral? if anyone has read more
Hi! I've connected my RingOver app to Hubspot, but I can't seem to see the logs of all my calls into Hubspot, the only thing that I get is the missed calls that are registered as new tickets. Is there a way for me to : i/ log all calls on Hubsp read more
Hi community, I would like to know if I use the free/starter version of Hubspot integrated with softphone tools such as Aircall or Justcall, is the call transcription available for me?
Hello @tZhou6 , thank you for posting in our Community!
Currently, any user who is recording calls made from HubSpot can review and coach on th...read more
We'd like to offer customers the ability to text message us for routine customer service, but want this pulled into service tickets just as an email inquiry. In addition, we'd love to incorporate some functionality into our VOIP / Phone service read more
@drafeedie I am a big fan of Kixie personally, it's a great all in one provider for both calling and texting and has the functionality mentioned a...read more
Hey Community,
How do you approach your customer service or customer support strategy? Do you have a single support channel or a multi-support channel? Regardless of the stage, you’re at or the size of your business, an inbound calling cha read more
Hey Community,
Have you ever ended a phone call with a customer and tried to remember the issue they described to you? Or maybe are wondering if you could have used a better soundbite? Or perhaps you’re trying to make sense of your case not read more
Hey Community,
Did you know that Service Hub Professional recently introduced three new features :
Playbooks
Call transcription and Coaching
Inbound calling.
Building a customer service department takes time, dedicatio read more