Description: We want to set up a workflow in HubSpot that automatically links a contact and company to the logged ticket based on a logged email or activity—such as meeting notes, calls, or chats. This would ensure that tickets always have the rig 続きを読む

Hi there, we are using Hubspot for a couple of months. We discovered that some "real" Mails land in Spam despite the arent. I do not see this as a general problem but i would like to send an email to the contact whenever the ticket lands in spa 続きを読む

Hello, Is there a way to copy the Owner of the ticket value to a new field? Here is the scenario Sales User A submits a ticket and is the owner of the ticket. Support User A assignes the ticket to themselves as the owner so they can begin 続きを読む

Hallo Team, wir wollen gerade einen Customer Health Score aufbauen. Dazu wollen wir auch die Anfragen pro Kontakt/Unternehmen aufnehmen. Idee soll sein, dass wir anhand der Anzahl von eröffneten Tickets in einem Zeitraum einen Trigger für automa 続きを読む

I've created a deal property called 'has open tickets?' that I use a workflow to populate based on any associated tickets being in status group = open. This field is only viewable for our hubspot teams. My goal is to make it so that a deal canno 続きを読む

Here's the scenario: A ticket gets automatically created from a conversation after a user replies. The ask: Is there a way to automatically assign a ticket owner to tickets created this way?

Is there a way to filter emails coming into two internal addresses? E.g. when a customer addresses their email to both email 1 and email 2, Tickets are opened in separate pipelines. Is there a way to filter this correspondence so it only raises a t 続きを読む

Our Community is home to exceptional humans who also happen to be very skilled at using HubSpot! 🙂 They not only know the software inside out but also often find imaginative and innovative ways to configure it to fit their business needs. 続きを読む

What are your best practicing for seeing your email responses in HubSpot? We create records (tickets) in a custom object to fulfill our service department's orders. The service department communicates with the customer and needs a way to see wh 続きを読む

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Requires Service Hub Professional Hello HubSpot community! My name is Simon and I work on the HubSpot Support team. Currently HubSpot supports automated Ticket creation via the Conversations Inbox. Taking this a step further to the De 続きを読む

Hi, I'm looking to add some stop checks into our ticket workflow, but I'm not sure if it's possible, I haven't figured out how to do it so far anyway. In my example when a 'New' Ticket gets assigned, the team need to perform a series of tasks in mo 続きを読む