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解決済み
DStaat 5月 09日, 2024
Here's the scenario: A ticket gets automatically created from a conversation after a user replies. The ask: Is there a way to automatically assign a ticket owner to tickets created this way?
1 いいね!
2 コメント
ベストアンサー
ソートリーダー | Platinum Partner
5月 10日, 2024 06:18
Hey @DStaat if you are creating automatically tickets you can assing in the same process the owner of the ticket this way it will be assign....続きを読む
LFreschini 5月 02日, 2024
Is there a way to filter emails coming into two internal addresses? E.g. when a customer addresses their email to both email 1 and email 2, Tickets are opened in separate pipelines. Is there a way to filter this correspondence so it only raises a t 続きを読む
0 いいね!
1 コメント
名誉エキスパート | Diamond Partner
5月 02日, 2024 06:46
Hi @LFreschini , If the email addresses are routed to seperate conversations inboxes, you can use a conversations workflow to assign a record...続きを読む
MiaSrebrnjak 1月 31日, 2024
Our Community is home to exceptional humans who also happen to be very skilled at using HubSpot! 🙂 They not only know the software inside out but also often find imaginative and innovative ways to configure it to fit their business needs. 続きを読む
コミュニティーマネージャー
2月 13日, 2024 13:55
Thank you to all who have added examples in the thread last week! 🙏 We've selected a couple and featured them in a separate post here to...続きを読む
解決済み
KMace3 11月 02日, 2023
What are your best practicing for seeing your email responses in HubSpot? We create records (tickets) in a custom object to fulfill our service department's orders. The service department communicates with the customer and needs a way to see wh 続きを読む
0 いいね!
1 コメント
ベストアンサー
殿堂入り | Solutions Partner
11月 02日, 2023 14:53
Hi @KMace3 , Have you set up your custom object like the native ticket object? If so, I'd approach this by filtering for the status the ticket...続きを読む
pjungaker 5月 15日, 2023
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4 いいね!
2 コメント
メンバー
5月 25日, 2023 17:47
NICE JOBS FULL
Simon_C 10月 26日, 2022
Requires Service Hub Professional Hello HubSpot community! My name is Simon and I work on the HubSpot Support team. Currently HubSpot supports automated Ticket creation via the Conversations Inbox. Taking this a step further to the De 続きを読む
11 いいね!
10 コメント
参加者
12月 23日, 2023 08:50
@Simon_C thank you for finding this solution. I skimmed these posts but wanted to confirm: this appears to require the service hub correct? I find ...続きを読む
解決済み
KMavraki 2月 10日, 2022
Hi, I'm looking to add some stop checks into our ticket workflow, but I'm not sure if it's possible, I haven't figured out how to do it so far anyway. In my example when a 'New' Ticket gets assigned, the team need to perform a series of tasks in mo 続きを読む
0 いいね!
4 コメント
ベストアンサー
殿堂入り | Solutions Partner
2月 10日, 2022 11:08
Hi @KMavraki , Got it, thanks for the clarification. This is possible in the form of requried properties per ticket status, see here: https:/...続きを読む
解決済み
ZVasseur 8月 22日, 2021
Is there a way to create a custom email where the specific reply will automatically get logged to a sales opportunity or ticket? I am looking for a way to say: send a message to this email and it will get linked to your open ticket.
2 いいね!
3 コメント
ベストアンサー
殿堂入り | Solutions Partner
8月 22日, 2021 23:49
Hi @ZVasseur , Not directly, no. You can log an email directly to a contact record using a BCC or forwarding address and – if the contact re...続きを読む
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