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DStaat le Mai 09, 2024
Here's the scenario: A ticket gets automatically created from a conversation after a user replies. The ask: Is there a way to automatically assign a ticket owner to tickets created this way?
1 Mention J'aime
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Solution Acceptée
Leader d'opinion | Partenaire solutions Platinum
Mai 10, 2024 06:18
Hey @DStaat if you are creating automatically tickets you can assing in the same process the owner of the ticket this way it will be assign....Lire la suite
LFreschini le Mai 02, 2024
Is there a way to filter emails coming into two internal addresses? E.g. when a customer addresses their email to both email 1 and email 2, Tickets are opened in separate pipelines. Is there a way to filter this correspondence so it only raises a t Lire la suite
0 Mention J'aime
1 Réponse
Expert reconnu | Partenaire solutions Diamond
Mai 02, 2024 06:46
Hi @LFreschini , If the email addresses are routed to seperate conversations inboxes, you can use a conversations workflow to assign a record...Lire la suite
MiaSrebrnjak le Janvier 31, 2024
Our Community is home to exceptional humans who also happen to be very skilled at using HubSpot! 🙂 They not only know the software inside out but also often find imaginative and innovative ways to configure it to fit their business needs. Lire la suite
Gestionnaire de communauté
Février 13, 2024 13:55
Thank you to all who have added examples in the thread last week! 🙏 We've selected a couple and featured them in a separate post here to...Lire la suite
Résolues
KMace3 le Novembre 02, 2023
What are your best practicing for seeing your email responses in HubSpot? We create records (tickets) in a custom object to fulfill our service department's orders. The service department communicates with the customer and needs a way to see wh Lire la suite
0 Mention J'aime
1 Réponse
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Novembre 02, 2023 14:53
Hi @KMace3 , Have you set up your custom object like the native ticket object? If so, I'd approach this by filtering for the status the ticket...Lire la suite
pjungaker le Mai 15, 2023
ON-DEMAND How to Streamline Sales , Marketing & Service with the HubSpot & Microsoft Teams Integration   👉🏼 REGISTER HERE TO WATCH RECORDING 👈🏼 You’ll walk away with: ✅ Boost prod Lire la suite
4 Mentions J'aime
2 Réponses
Membre
Mai 25, 2023 17:47
NICE JOBS FULL
Simon_C le Octobre 26, 2022
Requires Service Hub Professional Hello HubSpot community! My name is Simon and I work on the HubSpot Support team. Currently HubSpot supports automated Ticket creation via the Conversations Inbox. Taking this a step further to the De Lire la suite
12 Mentions J'aime
10 Réponses
Participant
Décembre 23, 2023 08:50
@Simon_C thank you for finding this solution. I skimmed these posts but wanted to confirm: this appears to require the service hub correct? I find ...Lire la suite
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KMavraki le Février 10, 2022
Hi, I'm looking to add some stop checks into our ticket workflow, but I'm not sure if it's possible, I haven't figured out how to do it so far anyway. In my example when a 'New' Ticket gets assigned, the team need to perform a series of tasks in mo Lire la suite
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4 Réponses
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Février 10, 2022 11:08
Hi @KMavraki , Got it, thanks for the clarification. This is possible in the form of requried properties per ticket status, see here: https:/...Lire la suite
Résolues
ZVasseur le Août 22, 2021
Is there a way to create a custom email where the specific reply will automatically get logged to a sales opportunity or ticket? I am looking for a way to say: send a message to this email and it will get linked to your open ticket.
2 Mentions J'aime
3 Réponses
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Août 22, 2021 23:49
Hi @ZVasseur , Not directly, no. You can log an email directly to a contact record using a BCC or forwarding address and – if the contact re...Lire la suite
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