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Résolues
OliverKr le Février 06, 2025
Hi there, we are using Hubspot for a couple of months. We discovered that some "real" Mails land in Spam despite the arent. I do not see this as a general problem but i would like to send an email to the contact whenever the ticket lands in spa Lire la suite
0 Mention J'aime
6 Réponses
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Février 06, 2025 09:33
@OliverKr das ist leider, wie gesagt, aktuell nicht möglich. Wenn das Risiko übersehener Nachrichten zu groß ist, müsstest du die lockerste Einstel...Lire la suite
Résolues
TGibs02 le Octobre 29, 2024
Hello, Is there a way to copy the Owner of the ticket value to a new field? Here is the scenario Sales User A submits a ticket and is the owner of the ticket. Support User A assignes the ticket to themselves as the owner so they can begin Lire la suite
0 Mention J'aime
3 Réponses
Solution Acceptée
Contributeur de premier rang | Partenaire solutions Diamond
Octobre 29, 2024 17:14
Ooh ooh! I have thoughts @TGibs02 ! Can you use the HubSpot workflows action to 'Copy Property Value'? Here you would be able to select 'Tick...Lire la suite
Résolues
MWolters le Octobre 15, 2024
Hallo Team, wir wollen gerade einen Customer Health Score aufbauen. Dazu wollen wir auch die Anfragen pro Kontakt/Unternehmen aufnehmen. Idee soll sein, dass wir anhand der Anzahl von eröffneten Tickets in einem Zeitraum einen Trigger für automa Lire la suite
0 Mention J'aime
1 Réponse
Solution Acceptée
Conseiller clé | Partenaire solutions Elite
Octobre 17, 2024 02:26
Hi @MWolters , Es ist großartig zu hören, dass Sie mit den Tickets als Grundlage für Ihren Customer Health Score beginnen—das ist ein solider...Lire la suite
Résolues
SLear le Août 06, 2024
I've created a deal property called 'has open tickets?' that I use a workflow to populate based on any associated tickets being in status group = open. This field is only viewable for our hubspot teams. My goal is to make it so that a deal canno Lire la suite
0 Mention J'aime
2 Réponses
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Août 06, 2024 05:24
Hi @SLear , This can unfortunately only be done in Enterprise subscriptions – when you can prevent users from editing fields: https://knowled...Lire la suite
Résolues
DStaat le Mai 09, 2024
Here's the scenario: A ticket gets automatically created from a conversation after a user replies. The ask: Is there a way to automatically assign a ticket owner to tickets created this way?
1 Mention J'aime
2 Réponses
Solution Acceptée
Membre irremplaçable | Partenaire solutions Platinum
Mai 10, 2024 06:18
Hey @DStaat if you are creating automatically tickets you can assing in the same process the owner of the ticket this way it will be assign....Lire la suite
Résolues
LFreschini le Mai 02, 2024
Is there a way to filter emails coming into two internal addresses? E.g. when a customer addresses their email to both email 1 and email 2, Tickets are opened in separate pipelines. Is there a way to filter this correspondence so it only raises a t Lire la suite
0 Mention J'aime
1 Réponse
Solution Acceptée
Expert reconnu | Partenaire solutions Diamond
Mai 02, 2024 06:46
Hi @LFreschini , If the email addresses are routed to seperate conversations inboxes, you can use a conversations workflow to assign a record...Lire la suite
MiaSrebrnjak le Janvier 31, 2024
Our Community is home to exceptional humans who also happen to be very skilled at using HubSpot! 🙂 They not only know the software inside out but also often find imaginative and innovative ways to configure it to fit their business needs. Lire la suite
Gestionnaire de communauté
Février 13, 2024 13:55
Thank you to all who have added examples in the thread last week! 🙏 We've selected a couple and featured them in a separate post here to...Lire la suite
Résolues
KMace3 le Novembre 02, 2023
What are your best practicing for seeing your email responses in HubSpot? We create records (tickets) in a custom object to fulfill our service department's orders. The service department communicates with the customer and needs a way to see wh Lire la suite
0 Mention J'aime
1 Réponse
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Novembre 02, 2023 14:53
Hi @KMace3 , Have you set up your custom object like the native ticket object? If so, I'd approach this by filtering for the status the ticket...Lire la suite
pjungaker le Mai 15, 2023
ON-DEMAND How to Streamline Sales , Marketing & Service with the HubSpot & Microsoft Teams Integration   👉🏼 REGISTER HERE TO WATCH RECORDING 👈🏼 You’ll walk away with: ✅ Boost prod Lire la suite
4 Mentions J'aime
2 Réponses
Membre
Mai 25, 2023 17:47
NICE JOBS FULL
Simon_C le Octobre 26, 2022
Requires Service Hub Professional Hello HubSpot community! My name is Simon and I work on the HubSpot Support team. Currently HubSpot supports automated Ticket creation via the Conversations Inbox. Taking this a step further to the De Lire la suite
12 Mentions J'aime
11 Réponses
Membre
Février 04, 2025 05:49
Hello! Is there any update on whether it's now possible to go directly from Inbox to Deals? The current workflow of Inbox -> Tickets -> Deals ...Lire la suite
Résolues
KMavraki le Février 10, 2022
Hi, I'm looking to add some stop checks into our ticket workflow, but I'm not sure if it's possible, I haven't figured out how to do it so far anyway. In my example when a 'New' Ticket gets assigned, the team need to perform a series of tasks in mo Lire la suite
0 Mention J'aime
4 Réponses
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Février 10, 2022 11:08
Hi @KMavraki , Got it, thanks for the clarification. This is possible in the form of requried properties per ticket status, see here: https:/...Lire la suite
Résolues
ZVasseur le Août 22, 2021
Is there a way to create a custom email where the specific reply will automatically get logged to a sales opportunity or ticket? I am looking for a way to say: send a message to this email and it will get linked to your open ticket.
2 Mentions J'aime
4 Réponses
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Août 22, 2021 23:49
Hi @ZVasseur , Not directly, no. You can log an email directly to a contact record using a BCC or forwarding address and – if the contact re...Lire la suite
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