We have an Inbox for Sales Support that receives Tickets from Sales Reps. We need Reps to have completed a range of fields in a Deal before they create a Ticket for Sales Support. How can I block creation of Tickets until there is data in a specif read more

Description: We want to set up a workflow in HubSpot that automatically links a contact and company to the logged ticket based on a logged email or activity—such as meeting notes, calls, or chats. This would ensure that tickets always have the rig read more

Hi there, we are using Hubspot for a couple of months. We discovered that some "real" Mails land in Spam despite the arent. I do not see this as a general problem but i would like to send an email to the contact whenever the ticket lands in spa read more

Hello, Is there a way to copy the Owner of the ticket value to a new field? Here is the scenario Sales User A submits a ticket and is the owner of the ticket. Support User A assignes the ticket to themselves as the owner so they can begin read more

Hallo Team, wir wollen gerade einen Customer Health Score aufbauen. Dazu wollen wir auch die Anfragen pro Kontakt/Unternehmen aufnehmen. Idee soll sein, dass wir anhand der Anzahl von eröffneten Tickets in einem Zeitraum einen Trigger für automa read more

I've created a deal property called 'has open tickets?' that I use a workflow to populate based on any associated tickets being in status group = open. This field is only viewable for our hubspot teams. My goal is to make it so that a deal canno read more

Here's the scenario: A ticket gets automatically created from a conversation after a user replies. The ask: Is there a way to automatically assign a ticket owner to tickets created this way?

Is there a way to filter emails coming into two internal addresses? E.g. when a customer addresses their email to both email 1 and email 2, Tickets are opened in separate pipelines. Is there a way to filter this correspondence so it only raises a t read more

Our Community is home to exceptional humans who also happen to be very skilled at using HubSpot! 🙂 They not only know the software inside out but also often find imaginative and innovative ways to configure it to fit their business needs. read more

What are your best practicing for seeing your email responses in HubSpot? We create records (tickets) in a custom object to fulfill our service department's orders. The service department communicates with the customer and needs a way to see wh read more

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Requires Service Hub Professional Hello HubSpot community! My name is Simon and I work on the HubSpot Support team. Currently HubSpot supports automated Ticket creation via the Conversations Inbox. Taking this a step further to the De read more