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Solved

NPizza4 on August 16, 2024

Payment Failed

If the DepositFix charge has failed on the third time, can we notify our internal team to call the customer? If so, does anyone know how a workflow is made for this?

Reply failed Payments

0 upvote

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Accepted solution

Josh

Recognized Expert | Diamond Partner

August 16, 2024 09:07

Hi @NPizza4 , Create a Payment based workflow Enrollment criteria of Payment Status Failed Send notification Add delay until property ...read more

Solved

ALaguros on August 15, 2024

Failed Payment

Hi, Does anyone know how to set up a workflow in HubSpot to notify us every time the payment has failed? It only notifies me once the payment fails. We want to be notified whenever the payment fails (2nd,3rd,4th...)

Reply failed Payments

0 upvote

2 Replies

Accepted solution

Josh

Recognized Expert | Diamond Partner

August 15, 2024 12:02

Hi @ALaguros , Have you tried using a workflow with enrollment criteria with the status of failed and allowing for re-enrollment? ...read more