You can't send emails right now error on new account

[RLink]

Hello,

I've just created my account, I imported my database and sent my fist email, immediately my account was blocked and I've been told: "This account has been suspended from sending emails. HubSpot's automatic systems have detected potential abuse with email sending from this portal."

I'm unsure what has actually happened, the email I sent was simple enoiugh and reading the guidlines I didn't break any rules. 

Can anything be done? - I'm looking to push this forward and upgrade and use Hubspot as our new system, but not if it won't work.

[RLink]

Hi Karsten, 

Thank you for replying so quickly, looks like I'll have to find another solution!

Many thanks,

Ryan

[karstenkoehler · Accepted solution]

Hi @RLink,

For marketing emails, email sending is suspended when HubSpot's deliverability protection system detects a high bounce rate on your email recipients, or fraudulent account activity is detected.

It looks like you're on a free account. With a free CRM account, you cannot appeal the suspension. You can continue to use the other tools in your HubSpot account and you could potentially integrate another email solution like Mailchimp into HubSpot.

(Don't shoot the messenger.)

Best regards!