Workflow to generate a ticket after a call
Jun 11, 2019 10:23 PM
Hi! I'm new to HubSpot and we have been testing how to trigger ticket creation from any inbound call. We have a call integration set up (with Aircall), so all inbound call activity is tracked, either for an existing or new contact (that is generated when the call comes in). We have successfully created a workflow so a ticket is created, however, once a ticket is created for any given customer, it will not create another ticket. We attempted setting up based on several triggers, like Activity Type = Call, Call Outcome, etc.
We fiddled with the reenrollment settings but cannot seem to get around this. Any ideas to try?