What’s New in Service Hub Professional - May 2022

[kvonloesecke]

Hey Community,

Did you know that Service Hub Professional recently introduced three new features: 

• Playbooks
• Call transcription and Coaching
• Inbound calling.

Building a customer service department takes time, dedication, and investment.  What if we told you that you could improve your customer experience while building a winning team. Over the next few weeks, I’ll be sharing deep dives on how to maximize these new tools with you all. To get started, let’s walk through what you can expect to learn more about. 

Playbooks

Build a library of best practices and guidance on how to resolve specific types of customer service cases, such as onboarding and product support that can be shared across your team.

Learn more about playbooks

Call Transcription and Coaching

Free your customer service agents from taking notes and focusing more on the customer while helping managers turn calls into coaching and growth opportunities. 

Learn more about call transcription and coaching

Inbound Calling

Close the conversation loop with inbound calling. Place and receive calls from your customers using a HubSpot-provided US, UK, or Canada phone number. 

Learn more about inbound calling

Have you started using these new tools? If so, share your first impressions in the comments below. 

Stay tuned for feature-specific guides over these next weeks! 

• Getting Started with Playbooks
• Getting Started with Call Transcription & Coaching - Service Hub
• Inbound Calling for Customer Service and Support Teams

[JSC]

Hi !

I'm waiting for Inbound calling to be available in Europe to test it out ! 😉

I also noticed some improvements ideas for the Service Hub automation... (you can vote them up here  😉 : https://community.hubspot.com/t5/HubSpot-Ideas/Service-Hub-email-automation/idi-p/620368 )

Looking forward to use it though !

[kvonloesecke]

Let's get this conversation started with some of our top community contributors! 

Hi @warrendavey, @Olivia_Bagnall, @RomyFuchs1, @Mike_Eastwood, @JSC, @Josh, @Phil_Vallender, @Bryantworks, @webdew, @Kevin-C - Are you currently using one of these features? Can you tell us about how you use them in your day-to-day work, or how you would like to use them in the future? 

Thanks!

Best,

Kristen

[RomyFuchs1]

Hi @kvonloesecke 
actually I'm not using these new features because my day-to-day-business is Marketing but I know the Playbooks from my sales colleugues and they are using it requently. So they are very happy with it. As we are working from Switzerland the Inbound Calling doesn't work for us right now but we hope it will be here soon.
Regards