We have a specific contact who was identified as unengaged by Hubspot last year. She is specifically asking to receive our marketing emails, which we do not send to unengaged contacts. What can I do to get Hubspot to take her off of the unengaged contacts list? If she interacts with a single marketing email, will Hubspot re-engage her? Help!
HubSpot's suppression of unengaged contacts is based on the property Sends since last engagement. This cannot be edited, the value can only be reset to 0 if a contact opens or clicks an email.
You would manually exclude this list from your email send and not check the box in the Send or schedule tab. (Also, you could adjust the criteria to your liking, increase the SSLE number or decrease it.)
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
HubSpot's suppression of unengaged contacts is based on the property Sends since last engagement. This cannot be edited, the value can only be reset to 0 if a contact opens or clicks an email.
You would manually exclude this list from your email send and not check the box in the Send or schedule tab. (Also, you could adjust the criteria to your liking, increase the SSLE number or decrease it.)
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Hi @CFord14! You can still email unengaged contacts without getting HubSpot involved. When you're about to send a Regular email, uncheck the "Don't send to unengaged contacts" box and the email WILL go to unengaged contacts (see example below). But remember, this will send to all your unengaged contacts, so it might be worth just sending an email to this idividual, or a smaller list.
And yes, once your contact has opened a single email, she will no longer be classified as unengaged. HubSpot defines unengaged as a contact that has not opened the last 11 marketing email you sent.
Emma Washington
HubSpot Director @ Kiwi Creative
3x Accredited HubSpot Platinum Partner
HubSpot Certified Trainer Leader of B2B Technology (USA) HubSpot User Group
Can I send a marketing email to just that one contact? Does it have to go to a certain number of people to qualify as a marketing email? I don’t want to send an email to all of our unengaged contacts. Thanks for your help!