I am writing to you because a few months ago I installed a ubiquitous chatbot on the site of a client of mine who has Hubspot.
I would like to have statistics on the performance of the chatbot (e.g. contacts created, abandonment rate, etc.) and I had read this guide from Hubspot on the subject to find this information within the platform
In the linked guide, it says to hover the mouse over the bot you want to analyse and the "Details" entry will appear; consequently, you only need to enter the section to see the statistics I mentioned earlier.
The only problem is that by doing the suggested operation, the "Details" entry doesn't appear on the bot, and even in the drop-down menu that appears if I click on "Altro" I can't find anything about it (I'm attaching a couple of screens so that I can better understand).
Could you help me as to why I don't see the item mentioned in the guide? I had also thought that my Hubspot plan did not have the possibility to see the metrics but I have read that it is a capability that is present in all packages.
It seems you're looking at a live chat and not a bot; the performance overview that can be accessed via "Details" in the Chatflows tool is only available for bots :
You can read more about the difference between a live chat and a bot in this article.
If you'd like to see the performance of your live chat, head over to Reports > Reports > Create report and select "Chat" under Data sources:
You'll see a bunch of ready-made templates that you can use for chat reporting.
It seems you're looking at a live chat and not a bot; the performance overview that can be accessed via "Details" in the Chatflows tool is only available for bots :
You can read more about the difference between a live chat and a bot in this article.
If you'd like to see the performance of your live chat, head over to Reports > Reports > Create report and select "Chat" under Data sources:
You'll see a bunch of ready-made templates that you can use for chat reporting.