Tiered Tickets HelpSOLVE
Feb 11, 2020 3:51 PM
I am trying to set up our brand new Service Hub ticketing system. I want to be able to enable users to create tiered tickets. The examples below would actually form a decision tree based first on Product Type chosen, then specific instrument, then specific problem
Choose Product Type: Instrument or Consumable
CP Select, CP 150, Bobcat ACD-200, LVC
Elution, Sample, Power, Software, Operational Mode, Shipping Damage, Extreme Failure
Describe the problem in detail: Free flowing text.....
.45 Tip, .2 Tip, .05 Tip, Ultra Tip
Describe the problem in detail: Free flowing text....
Does anyone have experience building this type of ticket /these types of tickets
Solved! Go to Solution.
Feb 16, 2020 11:28 AM
Feb 25, 2020 12:52 PM
Hi Porton, This is a fun one and not too hard to build in a chat bot! The most time-consuming part will be thinking through your business rules on paper before clicking around in the chat bot builder.
The good news is that your options for messaging, rules, and routing are endless with HubSpot chat bots. Given that I don't know all of the ins and outs of your use case, here is how I would approach this in its simplest form. (For instance, you'll have many more branches and actions based on the selection that the user makes.)