Tiered Tickets HelpSOLVE
Feb 11, 2020 3:51 PM
I am trying to set up our brand new Service Hub ticketing system. I want to be able to enable users to create tiered tickets. The examples below would actually form a decision tree based first on Product Type chosen, then specific instrument, then specific problem
Choose Product Type: Instrument or Consumable
CP Select, CP 150, Bobcat ACD-200, LVC
Elution, Sample, Power, Software, Operational Mode, Shipping Damage, Extreme Failure
Describe the problem in detail: Free flowing text.....
.45 Tip, .2 Tip, .05 Tip, Ultra Tip
Describe the problem in detail: Free flowing text....
Does anyone have experience building this type of ticket /these types of tickets
Solved! Go to Solution.