The expected behavior of HubSpot is that responses will log in HubSpot if they are responses to emails that were originally logged to HubSpot. Incoming mail that is not associated with a logged email will not log.
The expected behavior of HubSpot is that responses will log in HubSpot if they are responses to emails that were originally logged to HubSpot. Incoming mail that is not associated with a logged email will not log.
There was a problem loading some information about ... can someone explain how to resolve this?
SOLVE
Thank you SO MUCH Jenny! I've had issues with my anti-virus removing a sidekick file multiple times and have had to go through this process a few times over the years. I couldn't access the old bookmark I had to these instructions for some reason. Thank you so much @jennysowyrda for putting these up here! Any time I have any problems with Hubspot for Outlook this is my default move now. No matter what's wrong, this fixes it.
The files on your computer will still contain the name sidekick, that's the only involvement sidekick has.
If you are able to go through these steps on your own, that will be the best next step to resolving this matter for you. I am on standby to assist through the Community as you need me.