Tips, Tricks & Best Practices

FGuluzade
Member

Task automation on workflow

SOLVE

Hi all,

currently I create workflow and basically workflow follows these steps: enrolment-> task -> delay - branch.

my workflow works and on a contact level I receive following tasks if I change property status on "property editor". However this workflow mainly for sales team and they are not so familiar with HS. 
i would like to know that is there any way to get tasks but without leaving "contact" and changing status only on "contact" level? 

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3 Accepted solutions
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Task automation on workflow

SOLVE

Hi @FGuluzade,

 

Sure, contact-based workflows can be triggered by many actions on the contact object. This could be the change of a value in a property in the left sidebar, the logging of a note or a call or a meeting etc.

 

The easiest option is likely the changing of a property value in the left sidebar or on the contact index page.

 

You can trigger a workflow based on that value change by enrolling contacts based on 'Set up triggers' > 'When filter criteria is met' > 'Contact properties'. Under contact properties, you'll find all contact fields and can then specify which value change should trigger the workflow and thus the task creation.

 

If you're unsure, share a screenshot of what you'd like the sales persons to change and I can further assist in what exactly the enrollment criteria of the workflow should be.

 

If I misunderstood your query, could you please give a detailed example and also share a screenshot?

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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Markestac
Solution
Member | Gold Partner
Member | Gold Partner

Task automation on workflow

SOLVE

Hi @FGuluzade 
There can be two possible ways:

1. You need to create multiple call meeting status property and every time when they want to complete a task they have to mark that property as completed. For this, we can create one workflow with conditions and branches and turn on the re-enrolment.

2. The second approach is that we can create a contact-based workflow in which we can select task title and task status as criteria and once if 1st task is completed only the second task will get created through automation. In this, you have to create a separate workflow for each task.
COMMUNITY 2.pngC3.png

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easier for others to find! 

View solution in original post

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Task automation on workflow

SOLVE

@FGuluzade yes, easily. You would however need one workflow per task:

 

karstenkoehler_0-1729857515163.png

karstenkoehler_1-1729857530080.pngkarstenkoehler_2-1729857579248.png

 

Now, when someone marks a task as completed, the workflow would trigger and create the next task.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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View solution in original post

9 Replies 9
Markestac
Member | Gold Partner
Member | Gold Partner

Task automation on workflow

SOLVE

@FGuluzade Certainly, this can be accomplished. You will simply need to adjust the trigger filter for Call meeting 1 status to task status is completed, while keeping the title name filter unchanged.
Please refer to screenshot below:comm4.png

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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Task automation on workflow

SOLVE

@Markestac I have to disagree here, your workflow would enroll contacts where any task is completed and where there is a task with the name "2ND TASK", regardless of whether it's completed or not. See my previous reply here: https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Task-automation-on-workflow/m-p/1060448/...

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Markestac
Solution
Member | Gold Partner
Member | Gold Partner

Task automation on workflow

SOLVE

Hi @FGuluzade 
There can be two possible ways:

1. You need to create multiple call meeting status property and every time when they want to complete a task they have to mark that property as completed. For this, we can create one workflow with conditions and branches and turn on the re-enrolment.

2. The second approach is that we can create a contact-based workflow in which we can select task title and task status as criteria and once if 1st task is completed only the second task will get created through automation. In this, you have to create a separate workflow for each task.
COMMUNITY 2.pngC3.png

If my reply helped to answer your question please mark it as a solution to make it

easier for others to find! 

0 Upvotes
FGuluzade
Member

Task automation on workflow

SOLVE

Hi Karsten,

Basically my workflow looks like this:

Screenshot 2024-10-25 at 11.58.36.png

And based on this workflow I receive tasks. Is it possible to get next tasks without changing property status? Just via clicking "completed" on contact side.

Screenshot 2024-10-25 at 11.59.34.png

 

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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Task automation on workflow

SOLVE

@FGuluzade I'm not sure I'm following entirely. It looks like you're currently updating the field in the left sidebar to completed - what should change from the current way you're doing this?


Could you give an example of how you are currently doing this, step by step, and what should he changed exactly?

 

Updating completed in the left sidebar is changing the property status.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
FGuluzade
Member

Task automation on workflow

SOLVE

IMG_2246.jpeg


I’m wondering if there’s a way to avoid checking/updating the properties on the left side, which I’ve marked with an ‘X’. Can the workflow still be triggered by only updating tasks at the contact level (highlighted with a circle)?

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Task automation on workflow

SOLVE

@FGuluzade yes, easily. You would however need one workflow per task:

 

karstenkoehler_0-1729857515163.png

karstenkoehler_1-1729857530080.pngkarstenkoehler_2-1729857579248.png

 

Now, when someone marks a task as completed, the workflow would trigger and create the next task.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

FGuluzade
Member

Task automation on workflow

SOLVE

Thank you so much! It helped me a lot!

karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Task automation on workflow

SOLVE

Hi @FGuluzade,

 

Sure, contact-based workflows can be triggered by many actions on the contact object. This could be the change of a value in a property in the left sidebar, the logging of a note or a call or a meeting etc.

 

The easiest option is likely the changing of a property value in the left sidebar or on the contact index page.

 

You can trigger a workflow based on that value change by enrolling contacts based on 'Set up triggers' > 'When filter criteria is met' > 'Contact properties'. Under contact properties, you'll find all contact fields and can then specify which value change should trigger the workflow and thus the task creation.

 

If you're unsure, share a screenshot of what you'd like the sales persons to change and I can further assist in what exactly the enrollment criteria of the workflow should be.

 

If I misunderstood your query, could you please give a detailed example and also share a screenshot?

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.