Hey, Right now our customer support email is not set up with Hubspot, however, we want to forward all emails we get into Hubspot so that the contact is updated with a record of all communications.
This will connect the support email address as a shared channel within a conversations inbox. Before you do this, I'd recommend reading up on conversations inboxes:
This will connect the support email address as a shared channel within a conversations inbox. Before you do this, I'd recommend reading up on conversations inboxes: