Tips, Tricks & Best Practices

Ann-JMG
Member

Set Billing Date for Recurring Payments/Subscriptions

I'm hoping someone can help me. I created a subscription and chose a custom billing date, for example 5/15/2024. That means I want the client to get charged today, then on the 15th of every month. But that's not what's happening. The client is getting billed monthly, 30 days from the time they paid the first bill. How can I fix this? (I'm using Stripe as a payment processor, if that makes a difference)

0 Upvotes
3 Replies 3
BérangèreL
Community Manager
Community Manager

Set Billing Date for Recurring Payments/Subscriptions

Hi @Ann-JMG,
 

Great question, thanks for asking the Community!

First, I'd like to share these resources that might help you:

- Collect recurring payments with subscriptions
- Schedule recurring payments to start in the future
- Edit subscriptions billed in HubSpot

I also wanted to invite a couple of subject matter experts and Community Members to this conversation: Hi @MSunlake, @granthanson, @BSoulek, @hroberts, @danmoyle, @Jnix284 and @Alex_Elborn do you have suggestions to help @Ann-JMG, please?

If anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thank you very much and have a fantastic day!

Best,
Bérangère


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0 Upvotes
Ann-JMG
Member

Set Billing Date for Recurring Payments/Subscriptions

Thank you for the helpful suggestions. It looks like I'd have to manually edit the subscription at least 3 days after the first payment? I was hoping I didn't have to do that.

0 Upvotes
danmoyle
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Set Billing Date for Recurring Payments/Subscriptions

@Ann-JMG I can confirm the same experience. I don't see a way in HubSpot subscriptions to set the date ahead of time. Monthly is simply every 30 days. 

 

I'd suggest leaving a request in the Community Ideas forum here. HubSpot product folks do monitor those. 

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/
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