Service Ticket Dashboard Report showing a total Associated Company's over a given time

[RGiesen]

Hi There Hupspot Community,

I am configuring the Service Ticket system in Hubspot ( i got acces to Service Starter ).

And i am trying to get a report that shows me the total tickets over the last month per Associated Company. 

I am supprised that this isnt a default report and i can't seem to make the report myself. 

If i create a report and click on "tickets" than the option to add the Company Name isnt there?

Any suggestions?

Regards 

[RGiesen]

Aha ok thank you, that was not what i was hoping for but we will find an Solution.

Thanks again!

[RGiesen]

On this page i am issing the option to add the company, if i look the at prof sup i don't see this improving? at least when i look at your direct link

[karstenkoehler · Accepted solution]

Hi @RGiesen,

That is correct and expected behavior. On the ticket object, there isn't any property that stores the information about the company. A cross-object report over tickets and companies would be needed. These cross-object reports require the custom report builder, only available in HubSpot Professional subscriptions.

Within your current subscription, this unfortunately can't be done. Don't shoot the messenger.

Best regards!

[karstenkoehler]

Hi @RGiesen,

Custom reports are a Professional subscription feature, see here. If you can't edit it, it's likely because you're on a Starter subscription. You would have to upgrade.

To confirm this, could you share a screenshot of where exactly you're trying to create/customize a report?

Best regards!