Tips, Tricks & Best Practices

Naveen28
Participant

Sequence breakage without affecting existing data

when an sdr inbox was disconnected and when a step in sequence (email sent) is executed - it was sent from admin@company.com,
He later connected the email back, but there are steps again in sequence for email sent , will it be sent from admin@company or from sender itself.
if it is sent from adnin@company  we areplanning to pause and unenroll all contacts, if we do that renroll in same sequence , will it start from first or from step it was last in .

what is the best practice -should i sent  unenroll and create a new seaquence with steps yet to come, but here also contqacts are in multiple steps, how do i vulk export which contact is in which steps.

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1 Reply 1
chighsmith
Community Manager
Community Manager

Sequence breakage without affecting existing data

Hi @Naveen28,

Thank you for posting to the Community!

I'd like to invite some of our Top Contributors to the conversation to see if they have any tips here. 

Hi @OPerek-Clark @JessicaBaskey and @jolle I hope you all are having a wonderful day! Do you all have any suggestions for @Naveen28?

Thank you!

Cassie, Community Manager

 

 





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