Sequence Error

[AppuMurugan]

 This is the error showing in my HubSpot sequences. Can anyone please look into this and let me know why this is happening? 

[elizheleva]

Hi @AppuMurugan ,

I can see that the screenshot you're showing is from 14th Feb. With this in mind, I have the following clarifying questions if you don't mind:

• Is this happening for a single contact or multiple contacts?
• has it happened since Feb or are you troubleshooting a sequence that's gone?
• is there more information within the contact activity record for which the error had appeared?

Thank you,

Eli

[AppuMurugan · Accepted solution]

this is happening for multiple contacts and yeah it's happening since last month. I couldn't find more information about that activity. 

[elizheleva]

What is the source of those contacts? Is it possible that it was an import and some of the values are not working?

Also, have you tried to enrol the problematic contacts into another sequence to see if for whatever reason is a problem with the sequence itself?

Have different people tried to enrol those contacts to check if it's a problem for the individual user?

Are you trying to add the contacts from the beginning or from a specific step in the sequence?

Thanks in advance for all the answers 🙂

Eli

[AK161]

Hi, the same thing is happening to me. Multiple contacts showing the error status and none of them moving uo in the sequence. How can I resolve this please? 

[elizheleva]

Hi there, have you tried the steps I've suggested above, i.e. to enrol the same contacts into a different sequence? Also, are you sure that the contact hasn't bounced previously, or the user you're sending the sequence from has their account set up correctly?