We installed a chatlow for our SaaS platform to replace Intercom and it has been great, so far. One way we could proactively communicate important information to specific clients was by sending them a proactive chat into our platform. Is this possible? Has anybody found a workaround?
True proactive messaging isn't an option yet in HubSpot. The closest you can get currently is by configuring the display options to preview the welcome message and/or pop open the chat pane when a condition is met.
"On the Desktop tab, select the radio button next to the preferred display behavior:
Pop open the welcome message as a prompt: display a preview of the welcome message above the chat widget.
Only show the chat launcher: only display the chat launcher so visitors have to click to open the chat window.
Show the welcome message then pop open the chat when a trigger is met: display a preview of the welcome message and open the chat widget when a trigger is met or when the visitor clicks on the widget, whichever comes first."
True proactive messaging isn't an option yet in HubSpot. The closest you can get currently is by configuring the display options to preview the welcome message and/or pop open the chat pane when a condition is met.
"On the Desktop tab, select the radio button next to the preferred display behavior:
Pop open the welcome message as a prompt: display a preview of the welcome message above the chat widget.
Only show the chat launcher: only display the chat launcher so visitors have to click to open the chat window.
Show the welcome message then pop open the chat when a trigger is met: display a preview of the welcome message and open the chat widget when a trigger is met or when the visitor clicks on the widget, whichever comes first."