Searching for existing companies

[jeldergsan]

Can you add additional fields to the search when searching for companies to add to a ticket?

[karstenkoehler · Accepted solution]

Hi @jeldergsan,

Are you referring to adding an association for an existing company in the right sidebar of a ticket record? If so, unfortunately, this only includes company name and company domain name. There aren't any settings to change this I'm aware of.

Best regards!

[jeldergsan]

Yes, that is what I am looking at. we have a custom ID from our other system that we need to search by. We have to many companies with the same name. The only way I can think of handling this is by including this custom ID in the name of the company. 

Thank you for your response.