Tips, Tricks & Best Practices

PGladney
Member

Scheduling a live chat and a chatbot

Can you schedule when you want Live Chat vs Chat Bot to appear?  Simply put, my client wants to engage in Live Chat during business hours, and have the Chat bot working off-business hours.  Can't seem to find any kind of scheduling.

 

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kvonloesecke
Community Manager
Community Manager

Scheduling a live chat and a chatbot

Hi @PGladney,

 

Thanks for reaching out!

 

I wanted to share this resource with you on building chatbots.

 

For this type of chat flow design, you can create a chatbot that checks if users are available first and routes to those users, or the bot will continue the conversation. This kind of bot is known as an Offline Bot and is available for Sales and Service Hub Professional and Enterprise subscriptions.

 

I hope this helps!

 

Best,

Kristen


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