Tips, Tricks & Best Practices

amk0919
Participant

Restricting Access in Starter Edition

SOLVE

Hi-

 

I have two users, A and B. 

User A can have free reign to see any information within the system. 

Is there any way that I can restrict certain information from User B? 


Example: User A had a conversation with someone. User B should be able to see all of the information about that same someone, and add/view other interactions, but this specific conversation with User A should not be visible to User B. 

 

We are using Starter edition, so cannot utilize the team function. 

Is there any way to make this happen? 

 

Thanks!

0 Upvotes
1 Accepted solution
Jnix284
Solution
Hall of Famer

Restricting Access in Starter Edition

SOLVE

@amk0919 happy to help with your question about user permissions with starter.

 

The good news is that you don't need Teams to configure the permissions, you just need to choose "start from scratch" and build out the permissions manually:

Jnix284_2-1723158541650.png

 

You'll expand "choose permissions" to go through all of the choices.

 

You can start by defining what they can View, Edit, and Delete for different Objects, for example Contacts:

Jnix284_0-1723158408838.png

 

You'll set this for all Object types (Contacts, Companies, Deals, Tickets)

 

Then you can define what activites they can View, this applies to all Object types:

Jnix284_1-1723158458416.png

 

If you limit CRM emails to "CRM emails they own" then User B wouldn't see emails sent by User A.

 

That means if there is an email on the Contact and Deal record created by User A, User B wouldn't see it on either record even if they have access to view all Deals but not all Contacts, etc.

 

I'm happy to help if you run into questions while updating the permissions.


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon

View solution in original post

3 Replies 3
amk0919
Participant

Restricting Access in Starter Edition

SOLVE

This should get me what I need, thank you so much! 

Jnix284
Hall of Famer

Restricting Access in Starter Edition

SOLVE

you're welcome @amk0919, happy to help! 


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon
0 Upvotes
Jnix284
Solution
Hall of Famer

Restricting Access in Starter Edition

SOLVE

@amk0919 happy to help with your question about user permissions with starter.

 

The good news is that you don't need Teams to configure the permissions, you just need to choose "start from scratch" and build out the permissions manually:

Jnix284_2-1723158541650.png

 

You'll expand "choose permissions" to go through all of the choices.

 

You can start by defining what they can View, Edit, and Delete for different Objects, for example Contacts:

Jnix284_0-1723158408838.png

 

You'll set this for all Object types (Contacts, Companies, Deals, Tickets)

 

Then you can define what activites they can View, this applies to all Object types:

Jnix284_1-1723158458416.png

 

If you limit CRM emails to "CRM emails they own" then User B wouldn't see emails sent by User A.

 

That means if there is an email on the Contact and Deal record created by User A, User B wouldn't see it on either record even if they have access to view all Deals but not all Contacts, etc.

 

I'm happy to help if you run into questions while updating the permissions.


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon