Tips, Tricks & Best Practices

GIDM
Member

Response Tracking integration with gmail

I wanted to know if hubspot integrated with gmail has the functionality to Remind you if you don't hear back

 

For example, I send an email to a customer. He did not respond within 2 days. I want Hubspot to remind me of this so I can send emails again.
 
"There are times you need to make sure you follow up within a specific time frame after sending a message. You can select to only be reminded if nobody replies, or regardless.
Response tracking feature reminds you to follow up on messages if you don't get a response by a certain time." 
 
Similar Like This IN PLAN FREE
0 Upvotes
1 Reply 1
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Response Tracking integration with gmail

Hi @GIDM,

 

No, unfortunately not. While you can create a task to check in on the contact you're emailing (at the bottom of the email editor in HubSpot) ...

 

karstenkoehler_0-1713185672252.png

 

... this task will not be completed automatically if the contact replies in the meantime.

 

HubSpot does not, as far as I know, have any feature that would remind you to automatically follow-up. If you want to request this, you could do so in the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes