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LCunningham1

3 weeks ago

Participant

Report number of tickets with knowledge base article included

Has anyone found a way to get a report to show ticket count of tickes containing a knowledge bank article (we are using Hubspot knowledge base and linking from the article function in helpdesk).

 

Thanks!

Professional
0 Upvotes
1 Reply 1
BérangèreL
Community Manager

3 weeks ago

Community Manager

Report number of tickets with knowledge base article included

Hi @LCunningham1, I hope that you are well!

Great question, thank you for asking the Community!

I understand that you'd like to see how many tickets include a hyperlink to the knowledge base articles. Please let me know if that's not the case.

Did you add a tracking link on the links included in the tickets?

I'd love to put you in touch with some of our Top Experts: Hi @ArtyCele, @beeginman and @BukunmiOdetayo do you have workarounds or tips to help @LCunningham1, please?

Thank you so much and have a fabulous day and weekend!

Best,
Bérangère


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Report number of tickets with knowledge base article included
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Aug 30, 2024