Tips, Tricks & Best Practices

JeremyValley
Member

Problem not able to upload files

SOLVE

Hi,

Everytime I try to upload a file either through Landing page link file, or via Email File Manager, it provides an error. This happens with different type of files and sizes. 

"""""

There was an error uploading your file
The file "whatevernameofthisfile" failed to upload.
"""""
 
This worked well couple of weeks back, now everything is broken, even though you try to remove old links, remove files from storage, no matter what you do, there is always this error, even on different days.
 
What has happened to Hubspot?
 
BR,
JV
1 Accepted solution
Jnix284
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Problem not able to upload files

SOLVE

@SantaritaK if you think it's related to the DNS changes for email, you can run a test here: https://www.learndmarc.com/ to see if you have everything properly configured.


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

View solution in original post

0 Upvotes
10 Replies 10
SantaritaK
Member

Problem not able to upload files

SOLVE

I am having the same problem. It appears to have occurred after setting up new DNS (CNAME / MX / TXT) records as per new Google / Yahoo email spam laws.  Nothing it loading in my emails.  Its like all the links are broken.  

 

I sent the below to hubspot support and trying to get a resolve so I can continue operating our business marketing campaigns.

 

1. When clicking a button in my test email it doesn't go to the link that has been saved, it attempts to go to the website, but says 'page not found'.

2. This happens for file downloads (contained within hubspot media file) too. None of the links are working. Images and file downloads do not point back to the hubspot media file.

Yes, I've removed them all and reloaded them again with no resolve.

3. Whether its an image, a button for a file download or a link to a website blog. None of the links are communicating with the emails.

4. It has to be a simple configuration issue which started after setting up 'recommended' DNS / SPAM configurations.

5. I am receiving emails from various other marketing brands and seeing images and links etc. no issues.

 

I will follow this community post as I'm ready to call it quits. 

0 Upvotes
Jnix284
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Problem not able to upload files

SOLVE

@SantaritaK if you think it's related to the DNS changes for email, you can run a test here: https://www.learndmarc.com/ to see if you have everything properly configured.


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Upvotes
SantaritaK
Member

Problem not able to upload files

SOLVE

Thank you - I realised there were a few issues going, but the main one was having the website blog, landing page and somethin else connected to hubspot.  Once I disconnected those, the images were appearing in the emails again.  🙂

Jnix284
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Problem not able to upload files

SOLVE

You're welcome @SantaritaK, thanks for the update, I'm glad you got everything working again!

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Upvotes
alyssamwilie
Recognized Expert | Elite Partner
Recognized Expert | Elite Partner

Problem not able to upload files

SOLVE

I've actually been running into this issue as well. Weird thing is when I go back to the file manager the file actually did upload even though it said it didn't.

If this answer solved your question, please mark it as the solution.

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Alyssa Wilie

Web Developerat Lynton

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Jnix284
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Problem not able to upload files

SOLVE

This is really interesting, I've seen the same thing popping up @alyssamwilie - wonder if it's a bug, might be worth submitting a ticket if it can be documented. 

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Upvotes
RatulRahman
Contributor | Partner
Contributor | Partner

Problem not able to upload files

SOLVE

Hello @JeremyValley!

If you are certain this is a problem on HubSpot's end, you can try contacting HubSpot support. They will surely be able to point you in the right direction.

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Ratul Rahman



HubSpot Specialist | RevOps | CRM Specialist



HubXpert | Official HubSpot Partners




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>Book a consultation with me
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If I helped you, please help others in this community! You
can start by
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0 Upvotes
Lebronen
Member

Problem not able to upload files

SOLVE

In such cases I try to download the file in another browser. I had smth like your problem while accesing my site. But the browser changing helped me

0 Upvotes
JeremyValley
Member

Problem not able to upload files

SOLVE

Thanks for the reply,

 

Unfortunately this didn't help. Also all cookies and catches cleaned from all three browsers. Something strange is happening at HubSpot end.

SantaritaK
Member

Problem not able to upload files

SOLVE

Hi Jeremy,

My issues resolved after I disconnected my website blog and landing pages from hubspot in the domain section. I now only have my markeing emails connected.  My website was created and hosted through siteground but the domain was purchased via GoDaddy.  So, I dont need to have the site connected to hubspot, but I do want to manage my CRM and marketing emails through Hubspot.  

 

I hope your issue has been resovled. 🙂