Payment Failed

[NPizza4]

If the DepositFix charge has failed on the third time, can we notify our internal team to call the customer? If so, does anyone know how a workflow is made for this?

[Josh · Accepted solution]

Hi @NPizza4,

1. Create a Payment based workflow
2. Enrollment criteria of Payment Status Failed
3. Send notification
4. Add delay until property value changed, use the "Status Updated On" property
5. Add if/then branch for payment status, if failed, notify again
6. Repeat the steps, for the third notification change the email notification to contact the customer

This should do the trick!