Our checkout merges emails from resellers and clients

[thomasvbe]

Hi,

We have the tracking script available on all of our pages on our website, and also on the store. We work with resellers that place orders for clients, where they fill in the client's email address. We want to check if that form is submitted by the logged-in user to check if he made a purchase, but if he submits the form, the user's email and client email are merged together and seen as the same contact when they are not. We want to keep seeing pageview data and therefore need the tracking script. Is there any way to solve this?

[thomasvbe · Accepted solution]

We decided to use the Forms API, because we can't separate our order flow.

[kvlschaefer]

Thanks for sharing this update with us, @thomasvbe!

[thomasvbe]

Thanks for your response. These implications also apply to people that aren't a reseller, but just buy a product for someone else.

[Ben_M]

In this instance are you saying that resellers are submitting information to the same form a client would?  In this case, Hubspot could potentially see all the client emails as alternates of the reseller.  For this reason I would recommend you separate your reseller process from your direct sell process and give them their own form with a backend workflow. The email field that is the default in Hubspot should be connected to the contact on the reseller account and not the end user who the product would be shipped to.  You can capture that email/information in alternate fields and use workflows to track those orders as they wouldn't be directly associated to your store system for that client, but rather as a sale of the reseller.