Tips, Tricks & Best Practices

KKappelhoff
Member

Original source drill-down 2 and 1 showing in property history but not in the contact properties

SOLVE

Original source drill-down 2 and 1 showing in property history but not in the contact properties. How can I fix this?Screenshot 2024-03-11 at 6.02.35 PM.pngimage (18).png

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Original source drill-down 2 and 1 showing in property history but not in the contact properties

SOLVE

@KKappelhoff apparently, HubSpot is clearing the field, at least that's what the history shows. I don't know why that is but you could explore it further with HubSpot support.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Original source drill-down 2 and 1 showing in property history but not in the contact properties

SOLVE

Hi @KKappelhoff,

 

Can you provide a bit more context? Is the current value empty and the property history shows a value? Or is it showing something different than the property history? Or are you expecting to see a change history which you're not seeing? Which values are currently shown and what you are you expecting to see? Can you share screenshots?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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KKappelhoff
Member

Original source drill-down 2 and 1 showing in property history but not in the contact properties

SOLVE

Hi Karsten,

 

I can see the values for these properties in the property history:

 

image (18).png

 

But in the contact itself, these property values is appearing as empty:

Screenshot 2024-03-11 at 8.27.38 PM.png

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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Original source drill-down 2 and 1 showing in property history but not in the contact properties

SOLVE

@KKappelhoff what do you see when you hover your mouse over the drill-down properties in the left sidebar, click "Details" (should appear) to see the property history?

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
KKappelhoff
Member

Original source drill-down 2 and 1 showing in property history but not in the contact properties

SOLVE

Screenshot 2024-03-11 at 8.50.31 PM.png

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Original source drill-down 2 and 1 showing in property history but not in the contact properties

SOLVE

@KKappelhoff apparently, HubSpot is clearing the field, at least that's what the history shows. I don't know why that is but you could explore it further with HubSpot support.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes