Notification on multiple ticketsSOLVE
Mar 12, 2020 5:16 AM
I am working with HubSpot Service and Sales hub. Now we have a lot of company's importerd.
The problem we have is that sometimes we have multiple open tickets on one company.
What a want is an workflow that i can send an slack notification that there are multiple tickets on a company.
What i did:
I did make an workflow with company but you can only have this enrollment: "At least one associated Ticket has" and that doesn't work.
Anyone an idea?
Solved! Go to Solution.
Mar 13, 2020 9:16 AM
So the only thing I can think of is a very roundabout way to do this which would require a couple steps in the process.
-Create a number field on the company record. IE: "Number of open cases"
-When a new case is opened use a workflow to increase the value of that field by 1. You would need to make sure to cover the different ways/status levels cases could get open into
-When a case is closed/completed decrease the value of that field by one.
-Have a workflow that fires when the value of that field is greater than or equal to 2. Make sure this is something that can re-enroll so it can fire multiple times on the same company.
I know it is a very round and odd way to do this but actually should work really well once setup.