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Notification When Chatbot Creates New Client

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Regular Contributor

Is there a way for me to be notified with a chatbot creates a new file?

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Community Thought Leader | Diamond Partner

Hi @SarahN

 

I've had a little look into this and it isn't obvious if/how this is possible. 

 

What I'm thinking is that after a bot captures and email addresss from an unknown contact, you could use the enrol in workflow action to send an internal notification email. If reenrolment is turned off, contacts should not be able to go through the workflow more than once. 

 

You might also improve performance by suppressing contacts from anything other than offline sources - if I understand correctly, contacts that are created by chat will have an original source of offline sources until they revisit, at which point their analytics history can be combined with the contact record. I don't fully understand this behaviour but it was explained like this to me by support recently. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
2 Replies
Community Thought Leader | Diamond Partner

Hi @SarahN

 

I've had a little look into this and it isn't obvious if/how this is possible. 

 

What I'm thinking is that after a bot captures and email addresss from an unknown contact, you could use the enrol in workflow action to send an internal notification email. If reenrolment is turned off, contacts should not be able to go through the workflow more than once. 

 

You might also improve performance by suppressing contacts from anything other than offline sources - if I understand correctly, contacts that are created by chat will have an original source of offline sources until they revisit, at which point their analytics history can be combined with the contact record. I don't fully understand this behaviour but it was explained like this to me by support recently. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
Regular Contributor

Hi Phil, 

Thanks so much for the suggestion! I'm going to try creating the workflow and see if that will help me catch these folks. 

The one that we just had was actually a "referral source" because she clicked our site link from a client's website. Hopefully eventually  the chatbots will be their own source. 

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