Note not showing

[JasmineTaylor]

Hi,

I have created a zap on zapier with a note on a contact. When the contact shows up on Hubspot, the note appears for me colleague but not for me. Any idea on why I cannot see the notes?

Thank you,

Jasmine

[karstenkoehler · Accepted solution]

Hi @JasmineTaylor,

Have you checked whether you're looking at a filtered timeline? https://knowledge.hubspot.com/crm-setup/customize-activities-on-a-contact-company-deal-ticket-record...

If you're looking at an unfiltered timeline, you might not have the user permissions to see notes. These can be updated under Settings > User & Teams. An admin (usually the person who invited you into HubSpot) would click on your user name and look for this option:

Best regards!

[JasmineTaylor]

Thank you, that has fixed it!

[JasmineTaylor]

Hi, thank you - it is a good suggestion but no, I have selected for it to show everything from all users and still the notes are not there for me but do show for my colleague.

[karstenkoehler]

Hi @JasmineTaylor,

I updated my earlier post to include a tip about permissions, did you see that?

Best regards

[danmoyle]

@karstenkoehler great catch on the notes permission. I haven't seen that one yet. I love the power HubSpot continues to give us over access, and also it's a LOT lol.