Tips, Tricks & Best Practices

VLibersat
Participant

NPS score as a tile in DB

SOLVE

Hi, 

I am building our CSS dashboard and want to display our NPS scoe as a tile, not show the # or  percentage of detractors, neutral and promoters. How do I achieve this? I can't find any way to display just the result of the score calculation.

Thanks!

2 Accepted solutions
BérangèreL
Solution
Community Manager
Community Manager

NPS score as a tile in DB

SOLVE

Hi @VLibersat, I hope that you are well!

Sorry for the late reply!

I'd like to invite a couple of subject matter experts to this conversation: Hi @danmoyle, @Bryantworks and @Shadab_Khan do you have suggestions to help @VLibersat, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks a lot and have a nice day!

Best,
Bérangère


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Shadab_Khan
Solution
Key Advisor | Elite Partner
Key Advisor | Elite Partner

NPS score as a tile in DB

SOLVE

@VLibersat we honestly have a custom Object with "NPS Pipeline" gives us lots of control (we are B2B so lower volume), i can see a good use-case with high volumes via native tools

 

For The time being: You could try using a Custom property "NPS Score" and use that in forms.

 

@BérangèreL Thanks for the tag

Found my solution helpful? mark it as accepted

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7 Replies 7
Shadab_Khan
Solution
Key Advisor | Elite Partner
Key Advisor | Elite Partner

NPS score as a tile in DB

SOLVE

@VLibersat we honestly have a custom Object with "NPS Pipeline" gives us lots of control (we are B2B so lower volume), i can see a good use-case with high volumes via native tools

 

For The time being: You could try using a Custom property "NPS Score" and use that in forms.

 

@BérangèreL Thanks for the tag

Found my solution helpful? mark it as accepted

VLibersat
Participant

NPS score as a tile in DB

SOLVE

@Shadab_Khan thanks for sharing how you're handling! I might copy your initiative one day, if we get to that point.

 

For now, I'll do without a tile 🙂

0 Upvotes
danmoyle
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

NPS score as a tile in DB

SOLVE

Hey there @VLibersat - and thanks for the tag @BérangèreL. I'll be honest, I thought NSP was something we could simply "see" in HubSpot. I looked in Service Hub under surveys, I looked in reporting, and I even looked in properties for surveys/feedback. I don't see it. 

 

While I don't use Service Hub a ton, I was thinking it should be something intuitive, but I'm with you @VLibersat - I'm running into a roadblock. 

 

I was thinking maybe I could build a calculated property, but I don't seem to be able to find a way to separate the responses into promoters and detractors so I could subtract and output a number. Same in custom reporting. 

 

So unfortunately, I don't have an answer here, I'm sorry. Hopefully someone else does. 

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/
VLibersat
Participant

NPS score as a tile in DB

SOLVE
Hey there,

Well, thank you for looking into it and trying! It's too bad as NPS is a universal survey and an important indicator of customers' experience with a company.

Best,
Valerie
BérangèreL
Community Manager
Community Manager

NPS score as a tile in DB

SOLVE

Hi @VLibersat,

Great question, thank you for asking the Community!

I found the solution from @karstenkoehler on this similar post that might help you "Share NPS data".

I hope that it helps! Please let me know if that's not exactly what you were looking for.

Thanks and have a great day!

Best,
Bérangère


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VLibersat
Participant

NPS score as a tile in DB

SOLVE
Thank you, Berangere!

This is great however the result doesn't give the actual NPS score but simply the responses overall average. NPS should ignore neutral responses and calculate (% of promoters - % of detractors)

Any further help would be greatly appreciated!

Thank you!!!
0 Upvotes
BérangèreL
Solution
Community Manager
Community Manager

NPS score as a tile in DB

SOLVE

Hi @VLibersat, I hope that you are well!

Sorry for the late reply!

I'd like to invite a couple of subject matter experts to this conversation: Hi @danmoyle, @Bryantworks and @Shadab_Khan do you have suggestions to help @VLibersat, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks a lot and have a nice day!

Best,
Bérangère


Saviez-vous que la Communauté est disponible en Français ?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

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Join regional conversations by changing your language settings!