Tips, Tricks & Best Practices

VLibersat
参加者

NPS score as a tile in DB

解決

Hi, 

I am building our CSS dashboard and want to display our NPS scoe as a tile, not show the # or  percentage of detractors, neutral and promoters. How do I achieve this? I can't find any way to display just the result of the score calculation.

Thanks!

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BérangèreL
解決策
コミュニティーマネージャー
コミュニティーマネージャー

NPS score as a tile in DB

解決

Hi @VLibersat, I hope that you are well!

Sorry for the late reply!

I'd like to invite a couple of subject matter experts to this conversation: Hi @danmoyle, @Bryantworks and @Shadab_Khan do you have suggestions to help @VLibersat, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks a lot and have a nice day!

Best,
Bérangère


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元の投稿で解決策を見る

Shadab_Khan
解決策
ガイド役 | Elite Partner
ガイド役 | Elite Partner

NPS score as a tile in DB

解決

@VLibersat we honestly have a custom Object with "NPS Pipeline" gives us lots of control (we are B2B so lower volume), i can see a good use-case with high volumes via native tools

 

For The time being: You could try using a Custom property "NPS Score" and use that in forms.

 

@BérangèreL Thanks for the tag

Found my solution helpful? mark it as accepted

元の投稿で解決策を見る

7件の返信
Shadab_Khan
解決策
ガイド役 | Elite Partner
ガイド役 | Elite Partner

NPS score as a tile in DB

解決

@VLibersat we honestly have a custom Object with "NPS Pipeline" gives us lots of control (we are B2B so lower volume), i can see a good use-case with high volumes via native tools

 

For The time being: You could try using a Custom property "NPS Score" and use that in forms.

 

@BérangèreL Thanks for the tag

Found my solution helpful? mark it as accepted

VLibersat
参加者

NPS score as a tile in DB

解決

@Shadab_Khan thanks for sharing how you're handling! I might copy your initiative one day, if we get to that point.

 

For now, I'll do without a tile 🙂

0 いいね!
danmoyle
最優秀メンバー | Elite Partner
最優秀メンバー | Elite Partner

NPS score as a tile in DB

解決

Hey there @VLibersat - and thanks for the tag @BérangèreL. I'll be honest, I thought NSP was something we could simply "see" in HubSpot. I looked in Service Hub under surveys, I looked in reporting, and I even looked in properties for surveys/feedback. I don't see it. 

 

While I don't use Service Hub a ton, I was thinking it should be something intuitive, but I'm with you @VLibersat - I'm running into a roadblock. 

 

I was thinking maybe I could build a calculated property, but I don't seem to be able to find a way to separate the responses into promoters and detractors so I could subtract and output a number. Same in custom reporting. 

 

So unfortunately, I don't have an answer here, I'm sorry. Hopefully someone else does. 

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/
VLibersat
参加者

NPS score as a tile in DB

解決
Hey there,

Well, thank you for looking into it and trying! It's too bad as NPS is a universal survey and an important indicator of customers' experience with a company.

Best,
Valerie
BérangèreL
コミュニティーマネージャー
コミュニティーマネージャー

NPS score as a tile in DB

解決

Hi @VLibersat,

Great question, thank you for asking the Community!

I found the solution from @karstenkoehler on this similar post that might help you "Share NPS data".

I hope that it helps! Please let me know if that's not exactly what you were looking for.

Thanks and have a great day!

Best,
Bérangère


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VLibersat
参加者

NPS score as a tile in DB

解決
Thank you, Berangere!

This is great however the result doesn't give the actual NPS score but simply the responses overall average. NPS should ignore neutral responses and calculate (% of promoters - % of detractors)

Any further help would be greatly appreciated!

Thank you!!!
0 いいね!
BérangèreL
解決策
コミュニティーマネージャー
コミュニティーマネージャー

NPS score as a tile in DB

解決

Hi @VLibersat, I hope that you are well!

Sorry for the late reply!

I'd like to invite a couple of subject matter experts to this conversation: Hi @danmoyle, @Bryantworks and @Shadab_Khan do you have suggestions to help @VLibersat, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks a lot and have a nice day!

Best,
Bérangère


Saviez-vous que la Communauté est disponible en Français ?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings!