NPS Feedback Columns

SOLVE
SThompson7
Participant

On the feedback page are we able to add more columns to display?  I would like to see the company name field for example.

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Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @SThompson7,

 

As far as I can tell, this is not possible at the moment. With an Enterprise subscription however, you can create custom reports to achieve this visualization.

 

Navigate to Menu > Reports > Reports > Create custom report > Cross object > Contacts + Feedback submissions.

 

Click Filters at the top left of the screen, set it to contact "Create date is known" and feedback submission "Survey type is any of Customer Loyalty Survey (NPS)":

 

karstenkoehler_0-1620792769847.png

 

Click Hide Filters, and add Company name via Add Contact Property as well as Survey Name, Feedback sentiment, Rating and Response via Add Feedback submission Property.

 

Click Get data on the right, wait a moment for it to finish, click into the Visualization tab, select chart type Table > Unsummarized data table and voilà, you should have the view you're looking for. You can of course further customize this by filter for specific surveys only, for example.

 

karstenkoehler_1-1620793184741.png

 

Hope this helps!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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2 Replies 2
karstenkoehler
Solution
Most Valuable Member

Hi @SThompson7,

 

As far as I can tell, this is not possible at the moment. With an Enterprise subscription however, you can create custom reports to achieve this visualization.

 

Navigate to Menu > Reports > Reports > Create custom report > Cross object > Contacts + Feedback submissions.

 

Click Filters at the top left of the screen, set it to contact "Create date is known" and feedback submission "Survey type is any of Customer Loyalty Survey (NPS)":

 

karstenkoehler_0-1620792769847.png

 

Click Hide Filters, and add Company name via Add Contact Property as well as Survey Name, Feedback sentiment, Rating and Response via Add Feedback submission Property.

 

Click Get data on the right, wait a moment for it to finish, click into the Visualization tab, select chart type Table > Unsummarized data table and voilà, you should have the view you're looking for. You can of course further customize this by filter for specific surveys only, for example.

 

karstenkoehler_1-1620793184741.png

 

Hope this helps!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

SThompson7
Participant

Thank you!