Missing/Broken Zoom Meeting Links in HubSpot - Impacting Client Meetings & Business

[MoizesAraujo]

We are experiencing a critical and recurring issue with meeting links generated through HubSpot, specifically for Zoom meetings. 

Problem Description:

• Missing Meeting Links: For several scheduled Zoom meetings, the meeting link is completely absent from the invitation and calendar event created via HubSpot.
• Broken/Incomplete Links: In other instances, the meeting information only displays "zoom" as the meeting type, with no actual link, and the only available options are to reschedule.
• Impact:
  • Clients are unable to join scheduled meetings, leading to no-shows and cancellations.
  • This is causing significant client dissatisfaction and harming our professional image.

Have you ever facing the same issue?
I already unninstalled and installed back the Zoominfo integration. I've double checked the emails and  removed and added back the meeting links in the individual meeting scheduler and nothing.

P.s. I have a sales seat assigned to my user and my user is the one integrating Zoom with Hubspot.

[karstenkoehler · Accepted solution]

Hi @MoizesAraujo,

Is this happening for different users? If so, have you made sure that these users are correctly mapped in the individual Zoom settings? https://knowledge.hubspot.com/integrations/use-hubspots-integration-with-zoom#manage-individual-zoom...

Best regards