Inbound SMS Autoresponder workflow

KHannahCX · ‎Feb 12, 2025

Hi all,

We are new to using HubSpot SMS and need to create an Inbound SMS Autoresponder workflow. We want to be able to send a canned SMS response to anyone who replies to an SMS, e.g., "I need help with," Your product has caused a problem," etc.

We have tried a conversation-based workflow since all SMS replies create a conversation in our SMS Inbox. No luck... no ability to send SMS.

We have tried a contact-based workflow where we added SMS Messages to available data. No lucjk... no way to check for SMS reply.

Any help or insight gratefully recieved.

Cheers,

Kevin

kennedyp · ‎Feb 12, 2025

Hey @KHannahCX! Glad to hear you are trying out the SMS tool. @karstenkoehler shared a public beta for using the SMS action across workflow types in another post-- this might be just the thing you are looking for!

Best,

Kennedy

Join us on March 27th at 12 PM for the Digital Essentials Lab, an interactive session designed to redefine your digital strategy!
Engage with expert Jourdan Guyton to gain actionable insights, participate in live Q&A, and learn strategies to boost your business success.
Don't miss this opportunity to connect and grow—reserve your spot today!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

View solution in original post

kennedyp · ‎Feb 12, 2025

Hey @KHannahCX! Glad to hear you are trying out the SMS tool. @karstenkoehler shared a public beta for using the SMS action across workflow types in another post-- this might be just the thing you are looking for!

Best,

Kennedy

Join us on March 27th at 12 PM for the Digital Essentials Lab, an interactive session designed to redefine your digital strategy!
Engage with expert Jourdan Guyton to gain actionable insights, participate in live Q&A, and learn strategies to boost your business success.
Don't miss this opportunity to connect and grow—reserve your spot today!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

KHannahCX · ‎Feb 13, 2025

Thanks, Kennedy. Checking it out...

Tips, Tricks & Best Practices