Tips, Tricks & Best Practices

EEustace
Participant

I sent emails through conversations. How do I tell if they have been opened by recipient?

SOLVE

Hello,

First off, I want to apologize as I did not know where to put this post. Feel free to move it if this isn't the right spot.

 

I want to see if my emails are getting opened by recipients. I see the activity rate only works when someone sends an email through the marketing tab. I am in a marketing class and I was told to create a template and send an email through the conversations tab. I attached a screenshot as to how I am sending the emails.
Screenshot 2023-09-02 at 8.35.48 PM.png
How do I tell if an email has been opened? I read a bunch of articles, but none are telling me what I need to know.

Any ideas! Thanks!

0 Upvotes
1 Accepted solution
TomM2
Solution
Key Advisor | Partner
Key Advisor | Partner

I sent emails through conversations. How do I tell if they have been opened by recipient?

SOLVE

Hey @EEustace  there's currently no email tracking built into the conversations inbox. So these emails do not track open rates. There's currently an open feature request for this however, it might be a good idea to upvote and add your context to this to help bring this to the attention of the product team! https://community.hubspot.com/t5/HubSpot-Ideas/Email-Tracking-for-Emails-Sent-from-Conversations-Inb...

 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

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Did my post help answer your query? Help the community (and me) by marking it as a solution.


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2 Replies 2
TomM2
Solution
Key Advisor | Partner
Key Advisor | Partner

I sent emails through conversations. How do I tell if they have been opened by recipient?

SOLVE

Hey @EEustace  there's currently no email tracking built into the conversations inbox. So these emails do not track open rates. There's currently an open feature request for this however, it might be a good idea to upvote and add your context to this to help bring this to the attention of the product team! https://community.hubspot.com/t5/HubSpot-Ideas/Email-Tracking-for-Emails-Sent-from-Conversations-Inb...

 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

Book a meeting

Did my post help answer your query? Help the community (and me) by marking it as a solution.


EEustace
Participant

I sent emails through conversations. How do I tell if they have been opened by recipient?

SOLVE

Thanks Tom. I upvoted and commented on the idea.