Hubspot AI Changing records!

[IRayner]

I came across a record in my Hubspot database that used to be (yesterday!) first name: "Manager Research" last name: "".

Now it reads first name: "Manager Research" last name: "Jason".

The email for the record is jneil@xxxxxx.com.

Looking at property history I see the attached screenshot:

Turns out the "J" indeed stands for "Jason", but it's the first name, not the last name.

Upon further investigation I found about 15 records where the "Hubspot AI" has changed the last names in my contact records.

Shouldn't there be some confirmation that I want this done? How can I quality control my data if an unruly AI is changing stuff without asking?

I really am getting close to ditching Hubspot.

[christopher-RVO · Accepted solution]

Hey again @IRayner!

The AI tool in HubSpot will scan the email signature and body from the user you are emailing and populate the values based upon what it finds. 

you can disable this setting by going to Settings>Objects>Contacts>Setup>Then uncheck the 'Fill contact details. . .'