How to track average days passed since last contacted?

[DanielArchila]

I need to track an average of how many days agents take between each email response to clients. I can only find how to track time until first email response and the date of last contact, but not a number of days that have passed between emails in a ticket.

[Josh · Accepted solution]

Hi @DanielArchila,

You could try using the Days Between Calculator integration.

Josh

[DanielArchila]

Thank you, we just tried it out yesterday and that solved it!