How to set email notification when someone try to contact me via livechat

[VegaWu]

Hello Support Team,

I am a little confused about your plugin. I mean, is there any way for HubSpot to automatically send me an email notification when somebody try to get in touch with me via Livechat? The plugin is now on my WordPress website. And I haven't logged into the HubSpot backend for a long time, and when I logged in today, I found several live chat messages and Hubspot didn't send me notifications about these unreplied chats. That's really weird and unreasonable. 

[franksteiner79 · Accepted solution]

Hi @VegaWu 

This is not HubSpot Support but a community of volunteers.

Just check your notification settings for chat and email conversations, and ensure email notifcations are toggled on. That will notify when new chats are coming in.

Frank

[VegaWu]

Hi@franksteiner79 ,

It doesn't work, still cannot get notifications and when new live chat happens, no notification occurs in my Wordpress backend, I can only find notifications when go to hubspot inbox. But anyway, thanks, still so confused about Hubspot and considering another plugin with a livechat function.