Jan 14, 2022 4:36 PM
I am trying to create a simple workflow to test sending an email to a specific user after they've completed a form. The user must complete one form. If the contact meets this qualification then when I click test I expect the workflow to send them an email.
The workflow send the templated email to the user.
The problem is that it says `An error occurred while sending farnham_street: Previously unsubscribed from this subscription type.`
Jan 17, 2022 1:41 PM
Could you please try to complete the steps below and report back? https://knowledge.hubspot.com/contacts/manage-your-subscription-preferences-and-types – especially this section of the article:
Jan 21, 2022 10:45 AM
This is hard to troubleshoot without being able to navigate from your portal.
If this is your own email address, you could simply submit a form using that email address – a form containing a checkbox for this specific email subscription.
Should that not work, I'd recommend reaching out to HubSpot customer support via the purple help widget in the bottom right corner.
Jan 17, 2022 9:49 AM - edited Jan 17, 2022 9:55 AM
I am trying to use a new workflow. Where the enrollment criteria is set to:
-Lead Status is known
I'm attaching a screenshot of the contact and the workflow
As you can see from the screenshot above the contact owner is Evan Gertis. The contact email@example.com was never subscribed to a marketing campaign yet I still get the error: Previously unsubscribed from this subscription type.
Jan 17, 2022 10:12 AM
Your activity feed is filtered, could you check all boxes?
If you have never received a HubSpot email, you can also simply opt a contact in by following these steps: https://knowledge.hubspot.com/contacts/manage-your-subscription-preferences-and-types
If you however unsubscribed (and forgot), you would have to find an old marketing email and resubscribe following these steps: https://knowledge.hubspot.com/email/resubscribe-contacts-to-your-marketing-emails
Can you check both articles and report back?
Jan 15, 2022 1:30 AM
There isn't any issue with your workflow. The error is referring to the subscription status of your test contact.
In your marketing email ("farnham_street"), you chose a subscription type, in the Settings tab of your email:
These subscription types are set up in the settings: https://knowledge.hubspot.com/contacts/how-do-subscription-preferences-and-types-work
With your test contact, you recently unsubscribed from the subscription type chosen in the screenshot above. Either you unsubscribed your own contact for test purposes, or you clicked the "Unsubscribe" or "Manage preferences" link at the end of one of your emails.
HubSpot automatically excludes unsubscribed contacts from receiving emails. This cannot be bypassed or switched off.
If you want to opt yourself back in, simply find a previous marketing email, click "Manage preferences" at the end of that email and check the subscription boxes again, see here: Resubscribe contacts to your marketing emails
Hope this helps!