I am trying to create a simple workflow to test sending an email to a specific user after they've completed a form. The user must complete one form. If the contact meets this qualification then when I click test I expect the workflow to send them an email.
Expected: The workflow send the templated email to the user.
Actual:
The problem is that it says `An error occurred while sending farnham_street: Previously unsubscribed from this subscription type.`
To manually subscribe or resubscribe a contact to a specific subscription type:
Hover over the subscription type:
If the contact hasn't yet specified their preference on receiving emails for the subscription, click Subscribe.
If the contact had previously opted out of receiving emails for the subscription type, you can resubscribe them by clicking Resubscribe.
In the dialog box, click theCommunication subscription typesdropdown menu, then select asubscription type.
Select a legal basis for communicating and enter the explanation for communication consent. Additionally, you'll also need to add a lawful basis to process to track and store the contact's details in your database.
ClickSave.
If you want to manually unsubscribe a contact to subscription, hover over the subscription then click Unsubscribe.
Best regards
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
This is hard to troubleshoot without being able to navigate from your portal.
If this is your own email address, you could simply submit a form using that email address – a form containing a checkbox for this specific email subscription.
Should that not work, I'd recommend reaching out to HubSpot customer support via the purple help widget in the bottom right corner.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Jan 17, 20229:49 AM - edited Jan 17, 20229:55 AM
Participant
How to create a simple hubspot workflow
I am trying to use a new workflow. Where the enrollment criteria is set to: -Lead Status is known
I'm attaching a screenshot of the contact and the workflow contact
As you can see from the screenshot above the contact owner is Evan Gertis. The contact egertis0@gmail.com was never subscribed to a marketing campaign yet I still get the error: Previously unsubscribed from this subscription type.
With your test contact, you recently unsubscribed from the subscription type chosen in the screenshot above. Either you unsubscribed your own contact for test purposes, or you clicked the "Unsubscribe" or "Manage preferences" link at the end of one of your emails.
HubSpot automatically excludes unsubscribed contacts from receiving emails. This cannot be bypassed or switched off.
If you want to opt yourself back in, simply find a previous marketing email, click "Manage preferences" at the end of that email and check the subscription boxes again, see here: Resubscribe contacts to your marketing emails
Hope this helps!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer